Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Garza

Nursing Supervisor
Rockport,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

RV Park Manager

Grande RV Park
Rockport, TX
12.2004 - Current
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Established vendor relationships to access timely services in support of events.
  • Improved recreational programming based on feedback from customers and employees.
  • Led efforts to conceive, develop and execute thematically aligned entertainment programming.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

CNA Supervisor

Gulf Pointe Plaza
Rockport, TX
01.2006 - 05.2016
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Motivated and supervised 40 CNA Supervisor and Activity Director in delivering quality patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Motivated and supervised 30 Director for Demensia Lock Down Unit in delivering quality patient care.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Developed policies and procedures for effective pharmacy management.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.

Fire Watcher

ExxonMobil Refinery
Baytown, TX
08.1975 - 03.1980
  • Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
  • Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
  • Reported inspection findings to fire marshal with recommendations for eliminating or counteracting hazards.
  • Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
  • Relayed messages about emergencies, accidents and fire hazard conditions.
  • Disseminated information about hazardous conditions, emergencies and accidents via telephone and radio to promote public safety.
  • Developed, implemented and enforced fire prevention and environmental protection regulations.
  • Conducted wildland firefighting training.
  • Educated public about fire safety and prevention.
  • Maintained inventory to support work crews' to effectively prevent and extinguish fires, managing hand tools, extinguishers and hoses.
  • Prevented public from entering hazardous areas to maximize safety and security.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Associate of Science - Nursing Administration

Vicoria University
Victoria, TX
07.2005

Skills

  • Complaints Investigation
  • Lease Filing
  • Product Quality Assurance
  • Office Cleaning
  • Park Management
  • Performance Assessment
  • Disturbance Handling
  • Code Compliance
  • Delivery Schedules
  • Legal Issue Resolution
  • Deposits Management
  • Operating Cost Tracking
  • Tenant and Owner Liaising
  • Maintenance Oversight
  • Maintaining Vendor Files
  • Grounds and Facility Inspection
  • Sale and Rental Recordkeeping
  • Repair Planning
  • Administrative Leadership
  • Dispute Handling
  • Property Service Contract Administration
  • Quality Standard Management
  • Analytical Skills
  • Operational Efficiency
  • Security Management and Enhancement
  • Monthly Fee and Payment Collection
  • Construction Project Oversight
  • Local and State Laws
  • Cost Control
  • Maintenance Requests
  • Violation Resolution
  • Maintenance Programs
  • Insurance Coordination
  • Quality Control Data Analysis
  • Data Collections
  • Disciplinary Action
  • Security Deposit Refunds
  • Customer Satisfaction
  • Property Assessments
  • Confidential Records Management
  • Vendor Relations
  • Reading Comprehension
  • Financial Statements
  • Team Communication
  • Organizational Systems
  • Collections Procedures
  • Data Accuracy
  • IT Best Practices
  • Service Agreements
  • Professional Relationships
  • Customer Orders
  • Rental Pricing Strategies
  • Staff Management
  • Emergency Response
  • Rent Collection
  • Time Management
  • Office Staffing
  • Video Surveillance
  • Tenant Eligibility Determination
  • Spreadsheet Tracking
  • Tax Liability Calculation
  • Complex Problem-Solving
  • Community Association Support
  • Rent Pricing Optimization
  • Customer Relations
  • Safe Work Practices
  • Repair

Languages

Spanish
Native or Bilingual

Timeline

CNA Supervisor

Gulf Pointe Plaza
01.2006 - 05.2016

RV Park Manager

Grande RV Park
12.2004 - Current

Fire Watcher

ExxonMobil Refinery
08.1975 - 03.1980

Associate of Science - Nursing Administration

Vicoria University

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Carmen GarzaNursing Supervisor