Summary
Overview
Work History
Education
Skills
activities
references
Timeline
Generic

Carmen Garza

East Bend,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Firefighter Trainee position.

Overview

11
11
years of professional experience

Work History

911 Telecommunicator

Forsyth County Emergency services
07.2022 - Current
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Maximized caller safety by providing clear instructions for emergency situations.

Lead Assistant Manager

Speedway
05.2021 - 07.2022
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
  • Increased sales revenue with targeted marketing strategies and promotional initiatives.
  • Developed and maintained a high-performing team, providing ongoing training and support.
  • Improved customer service levels through the implementation of feedback-driven improvements to systems and procedures.
  • Managed budgets effectively, controlling costs while still maintaining quality standards.
  • Oversaw inventory management to minimize stock shortages and optimize turnover rates.
  • Ensured compliance with company policies, federal regulations, and industry best practices.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement opportunities.
  • Championed new initiatives that contributed to increased profitability and long-term success for the company.
  • Assisted in recruitment efforts by conducting interviews, assessing candidates'' qualifications, and making hiring recommendations based on organizational needs.
  • Maintained open lines of communication between employees and management to address concerns proactively before they escalated into larger issues or impacted morale negatively.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Assisted with new hire processing and existing training programs.
  • Mentored and guided employees to foster proper completion of assigned duties.

Fresh Cap

Walmart
11.2020 - 05.2021
  • Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
  • Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
  • Assisted customers with special requests and orders, leading to increased sales and repeat business.
  • Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Cook/Prep Line Cook

Sweet Magnolia’s
01.2020 - 11.2020
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Produce Clerk

Target
10.2019 - 01.2020
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Assistant Manager

Speedway
05.2018 - 08.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Deli Clerk

Lowes Foods
10.2018 - 02.2019
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Back of House Team Member

Chick-Fil-A
06.2018 - 09.2018
  • Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
  • Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
  • Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
  • Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.

Cashier

Harris Teeter
04.2018 - 05.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Data Integrity Specialist

Kmart
05.2016 - 04.2018
  • Enhanced data accuracy by implementing efficient validation processes and quality checks.
  • Streamlined data entry procedures for improved consistency and reduced human error.
  • Conducted regular audits of datasets, identifying discrepancies and ensuring prompt resolution.
  • Managed change control processes, safeguarding the quality of critical data assets during system upgrades or migrations.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Cashier

Ingles Supermarket
03.2017 - 12.2017
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Work Study

Brevard College
08.2014 - 12.2017
  • Assisted in project management for successful event planning and execution.
  • Contributed to a positive work environment through proactive problem-solving and adaptability under pressure.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Assisted in planning and running special events such as orientations, conferences and fundraisers.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.

Referee

Western Harnett Youth
09.2012 - 11.2014
  • Enhanced game fairness by enforcing rules and regulations during various sports events.
  • Promoted player safety by monitoring games for potential hazards and injuries.
  • Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
  • Reduced disputes by making accurate and timely calls on plays and penalties.
  • Increased game efficiency through diligent timekeeping and scorekeeping duties.
  • Supported fair competition by remaining impartial in decision-making processes.

Education

Bachelor's - Criminal Justice

Brevard College
Brevard
12.2017

Skills

  • Information Gathering
  • Deescalation
  • Effective Communication
  • Attention to Detail
  • Problem-Solving
  • Works Well Under Pressure
  • Time Management
  • Interpersonal Skills
  • Active Listening
  • Multitasking Abilities
  • Positive Attitude

activities

  • Made either Dean’s list or honors list all 7 semesters while enrolled in college
  • Graduated a semester early
  • Member of Brevard College Women’s Soccer team from August 2014-December 2017
  • Attended Basic Law Enforcement Training from January 2017-May 2017
  • Member of Alpha Phi Sigma
  • Developed workout plan for Brevard Police Department
  • Aided county and city police throughout college in coordinated underage alcohol buys and shoulder taps
  • Conducted Town Hall meetings in conjunction with C.A.R.E Coalition of Brevard,NC focused on underage alcohol usage

references

Tim Powers, Ph.D., Retired Captain

 813-956-2353


Parker Vernon U.S Navy

336-865-2072

pnonrev@gmail.com


Kendall Pease

919-479-3800


Taylor Tilley

336-830-5236

cooley239@gmail.com

Timeline

911 Telecommunicator

Forsyth County Emergency services
07.2022 - Current

Lead Assistant Manager

Speedway
05.2021 - 07.2022

Fresh Cap

Walmart
11.2020 - 05.2021

Cook/Prep Line Cook

Sweet Magnolia’s
01.2020 - 11.2020

Produce Clerk

Target
10.2019 - 01.2020

Deli Clerk

Lowes Foods
10.2018 - 02.2019

Back of House Team Member

Chick-Fil-A
06.2018 - 09.2018

Assistant Manager

Speedway
05.2018 - 08.2019

Cashier

Harris Teeter
04.2018 - 05.2018

Cashier

Ingles Supermarket
03.2017 - 12.2017

Data Integrity Specialist

Kmart
05.2016 - 04.2018

Work Study

Brevard College
08.2014 - 12.2017

Referee

Western Harnett Youth
09.2012 - 11.2014

Bachelor's - Criminal Justice

Brevard College

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Carmen Garza