Carmen Gibson
Chicago,IL
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Hardworking employee with great customer service, multitasking and time management abilities. Devoted to giving every resident a positive and memorable experience.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager
Upholdings LLC
02.2024 - Current
- Developed and implemented strategies to increase community engagement
- Responded to customer inquiries in a timely manner
- Analyzed user feedback and identified areas of improvement
- Collaborated with other departments to ensure customer satisfaction
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Work with different rental assistance agencies to assist with rental assistance
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
- Oversaw repairs and enhancements by working closely with maintenance staff
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Home Health Care Assistant
A&Z Home Health Care
09.2022 - 05.2023
- Provided personal care and companionship to elderly patients in their homes
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting
- Performed light housekeeping duties including laundry, vacuuming and dusting
- Transported clients to medical appointments or other errands
Real Estate Manager
East Lake Management
10.2020 - 06.2022
- Provide oversight and management for day-to-day operations of managed residential property
- Knowledge of YARDI Data Tracking System including entry and disposition of work orders; tenant re-certifications and annual UPCS Home Inspections
- Prepare weekly reports
- Perform tenant file audits; collect and deposit rents from tenants
- Represent the company at CHA tenant meetings
- Manage maintenance and administrative staff
- Monitor accounts receivable and payable
- Also provide a wide range of customer service support
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
Community Manager
Upholdings LLC
05.2020 - 07.2020
- Developed and implemented strategies to increase community engagement
- Responded to customer inquiries in a timely manner
- Analyzed user feedback and identified areas of improvement
- Collaborated with other departments to ensure customer satisfaction
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
- Oversaw repairs and enhancements by working closely with maintenance staff
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
Community Manager
The Habitat Company
10.2019 - 03.2020
- Developed and implemented strategies to increase community engagement
- Responded to customer inquiries in a timely manner
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
- Oversaw repairs and enhancements by working closely with maintenance staff
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
Education
High School Diploma -
Fenger High School
Some College - Elementary Education
National Louis University
03.2025
Skills
- Active Listening
- Microsoft Outlook
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Prioritization
- High-Energy Attitude
- Multi-Task Management
- Customer Service
- Positive and Professional
- Filing
- Courteous Demeanor
- Medical Terminology Knowledge
- Call Center Operations
- Clerical Support
- Professional Telephone Demeanor
- Rent collection
- Eviction procedures
- Unit vacancies
Certification
Certified Leasing Agent
Timeline
Property Manager
Upholdings LLC
02.2024 - Current
Home Health Care Assistant
A&Z Home Health Care
09.2022 - 05.2023
Real Estate Manager
East Lake Management
10.2020 - 06.2022
Community Manager
Upholdings LLC
05.2020 - 07.2020
Community Manager
The Habitat Company
10.2019 - 03.2020
Some College - Elementary Education
National Louis University
High School Diploma -
Fenger High School
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