Carmen Gil
Muskegon
Summary
Friendly and dependable professional with a strong background in customer service , Leadership experiences and dedicated to providing safe, positive, and memorable travel experiences. Skilled in communication, conflict resolution, and cultural awareness, with the ability to stay composed under pressure . Excited to bring a customer-first to United Airlines World class Cabin Crew.
Overview
8
8
years of professional experience
Work History
Production Control Coordinator
Haworth
08.2023 - Current
- Coordinating and scheduling production activities to meet deadlines.
- Managing production flow and ensuring a safe workflow efficiency.
- Collaborated with cross-functional teams to streamline communication and enhance project execution.
- Implemented process improvements, reducing bottlenecks in production line operations.
- Trained new staff on operational procedures and best practices for efficiency.
- Coordinated with production team to support productivity targets and deadline management.
Office Administrator
Langlois Home Furnishing
08.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduling appointments for design consultations or deliveries.
- Processing paperwork such as order forms, delivery receipts, and customer information.
- Supporting sales staff by relaying customer messages or requests.
- Assisting with basic cash handling, or payment processing.
- Greeting customers with a warm welcome and assisting them to the designated salesperson.
- Analyzed customer feedback to identify trends, providing actionable insights to management for service enhancement.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Buckle
01.2021 - 12.2022
- Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Manager
Jimmy Johns
06.2017 - 2021
- Trained and mentored new staff on company policies and operational procedures.
- Enhanced customer satisfaction through team coordination and effective problem resolution.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Muskegon High School
Muskegon Mi06-2021
Skills
- Customer service expertise
- Excellent Communication
- Empathetic communication
- Safety and Emergency Preparedness
- Customer service
- Teamwork and collaboration
- Safety compliance
- Attention to detail
Accomplishments
Assisted a multimillion - dollar company in deploying and launching new operational technology.
Joined numerous of Kaizen events to identify and implement process improvements , enhancing efficiency and teamwork across departments.
Languages
English
Full Professional
Timeline
Production Control Coordinator
Haworth
08.2023 - Current
Office Administrator
Langlois Home Furnishing
08.2022 - 04.2023
Retail Sales Associate
Buckle
01.2021 - 12.2022
Assistant Manager
Jimmy Johns
06.2017 - 2021
High School Diploma -
Muskegon High School