Carmen Gillespie
Salem,VA
Summary
Dynamic and results-driven Supervisor with a proven track record at Sheetz, excelling in team leadership and operational efficiency. Enhanced workflow processes, boosting team productivity and ensuring compliance with safety standards. Skilled in inventory management and conflict resolution, fostering a collaborative environment that prioritizes exceptional customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Supervisor
Sheetz
06.2020 - 11.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing workflow efficiency across shifts.
- Monitored inventory levels, coordinating replenishment to optimize stock availability.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Applebee's Neighborhood Grill & Bar
02.2017 - 06.2020
- Led team of 20 staff to deliver exceptional customer service in fast-paced environment.
- Streamlined operational processes, improving efficiency and reducing wait times for guests.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Fostered positive workplace culture through effective communication and conflict resolution strategies.
- Managed inventory control systems, optimizing stock levels to reduce waste and maintain product quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Shift Manager
Pizza Den
10.2005 - 01.2018
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management processes to reduce waste and enhance stock accuracy.
Education
High School Diploma -
Salem High School
SalemSkills
- Team leadership
- Process improvement
- Customer service
- Operational efficiency
- Conflict resolution
- Safety compliance
- Inventory management
- Schedule coordination
- Performance monitoring
- Communication skills
- Problem resolution
- Training and mentoring
- Staff management
Timeline
Supervisor
Sheetz
06.2020 - 11.2025
Manager
Applebee's Neighborhood Grill & Bar
02.2017 - 06.2020
Shift Manager
Pizza Den
10.2005 - 01.2018
High School Diploma -
Salem High School