Carmen Gomez
San Bernardino,CA
Summary
Experienced leader with strong background in managing projects, and achieving strategic objectives with extensive knowledge of e-commerce platforms, digital marketing,
managing on-call schedules and coordinating team communications.
Overview
15
15
years of professional experience
Work History
On Call Coordinator
Maxim Healthcare
San Bernardino, CA
05.2024 - Current
- Responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient and service call interactions
- Follows up with patients to ensure service satisfaction
- Receive inbound and makes outbound customer service calls related to patient and caregiver scheduling.
- Demonstrated strong problem-solving abilities in resolving complex scheduling challenges, ensuring timely care provision for clients at all times.
Director of Ecommerce
DWK CORP
11.2020 - 01.2024
- Monitored and managed reports for Amazon PPC , and overall marketplace performance.
- Managed and drove corporate e-commerce, customer relationship management and social media platforms.
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Verified product availability for purchase and checked inventory availability to fulfill orders.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Improved website visibility through development and implementation of SEO strategies.
E-commerce Manager
HP CRAFTS
01.2016 - 03.2020
- Helped find leading online retailers and platforms to connect with consumers.
- Customized e-commerce platforms (Amazon, eBay, Etsy, Walmart, ) by building new products, designing landing pages.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Assistant Manager
Spicy Lingerie
03.2013 - 11.2015
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees.
- Trained new associates in successful sales and performance strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
E-Commerce Intern
Machi Footwear
04.2010 - 02.2013
- Supported continuous quality and customer service improvement in e-commerce operations.
- Photographed merchandise and wrote descriptions of products for sale via e-commerce.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Researched and evaluated potential new markets and products.
- Established and managed relationships with external data providers and research vendors.
Education
High School -
Pacific High School
San Bernardino, CA06.2003
Skills
- Search engine optimization
- Amazon FBA
- Cross-channel marketing
- Market research analysis
- Policy enforcement
- Customer service
- Multitasking and organization
- Patient scheduling
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
On Call Coordinator
Maxim Healthcare
05.2024 - Current
Director of Ecommerce
DWK CORP
11.2020 - 01.2024
E-commerce Manager
HP CRAFTS
01.2016 - 03.2020
Assistant Manager
Spicy Lingerie
03.2013 - 11.2015
E-Commerce Intern
Machi Footwear
04.2010 - 02.2013
High School -
Pacific High School