Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carmen Gonzalez

Cicero,IL

Summary

Dynamic Executive Assistant with over 21 years of experience in managing high-level business relations and special projects for senior executives. Proven track record in enhancing communication efficiency, resolving complex problems, and maintaining strict confidentiality. Recognized for analytical prowess and the ability to streamline office processes, resulting in reduced errors and increased productivity. A dedicated team player committed to fostering collaboration and optimizing time management within fast-paced environments.

Overview

27
27
years of professional experience

Work History

Event Designer & Coordinator

Vibe Tribe Socials Co.
, IL
04.2020 - Current
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Delegated work to staff, setting priorities and goals.
  • Led startup and creation of operational procedures and workflow planning.
  • Executed performance reviews to encourage improved productivity for team members.
  • Managed daily operations of business, including hiring and training staff.
  • Researched market to determine appropriate prices for designs and products.
  • Provided excellent customer service by responding promptly to inquiries regarding events.
  • Established relationships with local venues in order to provide clients with more options for their special occasions.
  • Designed contracts, collected fees, and booked venues for events.
  • Assisted in developing creative themes for each party based on client's preferences.
  • Negotiated contracts with vendors to ensure the most favorable terms were met.

Accounts Payable, Accounts Receivable, Project Management

Bortz Group of Companies d/b/a Asha Salon & Spa
Chicago, IL
08.2011 - 02.2018
  • All project management for accounts receivable and payable as well as accounting and financial reporting for 9 companies
  • Served as liaison for Project Management Construction teams, external vendors and internal teams to coordinate activities and communication
  • QuickBooks analysis, account management and data entry across all companies
  • Payroll Entry, monthly reconciliation and analytics of financials
  • Managed the corporate credit card program which resulted in the implementation of new system processes
  • Met budgetary objectives and adjusted certain objectives to release project constraints based on financial analysis
  • Updated and reconciled project tasks for employee time and financial information
  • Logistics for overseas imports
  • Bank reconciliations, updates and analysis for 16+ bank accounts on a monthly basis

Executive Assistant to the President and Vice President

Bortz Group of Companies d/b/a Asha Salon & Spa
Chicago, IL
08.2011 - 09.2015
  • Developed, implemented and monitored department budgets; managed expenses within approved budget constraints
  • Managed all project specific correspondence and documentation; including submittals, approvals and change requests
  • Extensive dictation transcription to create a detailed work plan which identified project deliverables, milestones and required task completion
  • Managed project budgets, reviewed field purchase orders and provided detailed reporting
  • Managed accounting staff to ensure accuracy and project completion
  • Established new insurance policies for new and/ or existing locations
  • Maintained President's project lists and ensuring timely completion of projects

Executive Administrative Assistant, Personal Assistant and Billing Coordinator

Shores, Tagman, Butler & Company, P.A.
Orlando, Florida
04.2007 - 05.2011
  • Executive and personal assistant to President and an office of 21 including 3 Partners and a mixture of senior staff and professional staff
  • Developed and maintained administrative assistant and employee handbook
  • Coordinated, attended and transcribed internal/external meetings and training seminars for 20+ staff members and clients
  • Developed, designed and implemented training documents and training presentation materials
  • Researched, purchased, implemented and transitioned a new billing system responsible for all firm income
  • Generated detailed and precise client invoices totaling $250- $600K per month
  • Monitored CPE course credits for all CPA's to obtain/ maintain license and CPE submission in 25 states on an annual basis
  • Negotiated and established contracts with new vendors
  • Created and maintained a new client database engagement schedules
  • Entered daily time and weekly airfare and travel expenses for the entire staff and management team
  • Single point of contact for all billing inquiries for 170 clients
  • Created monthly billing analysis and production analysis report for every engagement and audit team
  • Weekly engagement audits, developed, updated and maintained various project documentation
  • Coordinated travel for all staff members including complex international itineraries and obtaining visas
  • Created a detailed plan to identify cost savings for travel during peak periods of audits
  • Prepared customs forms for firearm permits for hunting safaris; Worked with outfitters in numerous countries
  • Managed seamless airport entry and transfers with weapons, scheduled charter planes and jets
  • Managed all interoffice, client and personal events, worked with caterers, event planners and entertainers

Paraprofessional, Risk Advisory Services (RAS)

KPMG, LLP
Orlando, Florida
12.2003 - 08.2006
  • Paraprofessional at Florida's Turnpike Enterprise (FTE), KPMG's largest Risk Advisory Services client in the Southeast
  • Supported two Senior Managers and two Partners on account-wide initiatives
  • Assisted with and managed annual budget preparation
  • Prepared and approved the weekly fuel price analysis report to determine fuel prices for all 8 of FTE's Service Stations
  • Prepared invoices for monthly Gone on Arrivals and Hours for FTE's Road Ranger/ Wrecker Program
  • Maintained comment card reviews for Road Ranger/ Wrecker program for improved service
  • Administrated and managed FTE's annual workforce survey
  • Logged all Martin Petroleum and HMSHost invoices for FTE's service plazas and stations to maintain timely payments
  • Attended weekly, bi-weekly and monthly client staff meetings for FTE
  • Maintained both Outlook and Lotus Notes calendar to reflect partner's real time schedule to avoid scheduling conflicts

Federal Tax, Administrative Assistant

KPMG, LLP
Chicago, Illinois
06.2001 - 12.2003
  • Supported and Managed an Executive Partner and an entire team of staff
  • Created and implemented a filing system for key clients
  • Maintained team schedules, scheduled client meeting and booked Hoteling offices for entire team
  • Reconciled monthly Diners Club statements
  • Scheduled team meetings and conference calls
  • Created, prepared proposals and client presentations
  • Prepared and submitted bi-weekly time and expense reports
  • Prepared monthly invoices and itemized client billings
  • Made travel arrangements both domestically and internationally

Major Accounts Sales Assistant/ Executive Assistant/ Office Manager

Column Office Equipment, Inc.
Chicago, Illinois
03.1998 - 06.2001
  • Supported President, Vice President of Sales, Director of Marketing, Branch Manager, High Volume Account Executive, and ten sales representatives
  • Maintained calendars and schedules for all of the above
  • Prepared proposals and customer presentations
  • Scheduled team and client meetings
  • Processed expense reports and prepared client bills
  • Made travel arrangements
  • Maintained office supply inventory
  • Negotiated with various vendors for equipment and office supplies
  • Coordinated product shows for major accounts
  • Ordered all promotional items for product shows
  • Planned and coordinated all office events
  • Prepared month-end customer usage reports for all major accounts
  • Prepared service reports to show repair trends
  • Installed and trained customers on fax machines and copiers at customer locations
  • Ensured customer satisfaction through follow-up telephone calls
  • Extensive face-to-face customer contact

Education

Honors Diploma -

Madonna High School
Chicago, Illinois

Honors Diploma -

Air Force National Guard Technical Training School

Skills

  • Proficient Typist at 100 WPM
  • Proficient in Microsoft Office Suite
  • Detailed Timeline Coordination
  • Logistics management
  • Contract Assessment
  • Post-event analysis
  • Vendor negotiation
  • QuickBooks Enterprise
  • Millennium Account Sync
  • OneDrive
  • Adobe Acrobat
  • Practice Solutions
  • Practice CS
  • CNG Safe
  • Food and beverage planning
  • Creative concept development

References

References available upon request.

Timeline

Event Designer & Coordinator

Vibe Tribe Socials Co.
04.2020 - Current

Accounts Payable, Accounts Receivable, Project Management

Bortz Group of Companies d/b/a Asha Salon & Spa
08.2011 - 02.2018

Executive Assistant to the President and Vice President

Bortz Group of Companies d/b/a Asha Salon & Spa
08.2011 - 09.2015

Executive Administrative Assistant, Personal Assistant and Billing Coordinator

Shores, Tagman, Butler & Company, P.A.
04.2007 - 05.2011

Paraprofessional, Risk Advisory Services (RAS)

KPMG, LLP
12.2003 - 08.2006

Federal Tax, Administrative Assistant

KPMG, LLP
06.2001 - 12.2003

Major Accounts Sales Assistant/ Executive Assistant/ Office Manager

Column Office Equipment, Inc.
03.1998 - 06.2001

Honors Diploma -

Madonna High School

Honors Diploma -

Air Force National Guard Technical Training School

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Carmen Gonzalez