Carmen Gonzalez
Lynwood,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Babysitter/Homework Helper
At Home
09.2023 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children to organize toys, wash hands, and share by leading by example.
- Took children to extra-curricular activities and on outings to approved locations.
Server/Cashier/Hostess
Buffalo Wild Wings
08.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Volunteer
St. Francis Medical Center
09.2019 - 04.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Supported hospital staff by changing bedding and assisting with meals.
Education
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2022
Skills
- Following Directions
- Food Running
- Table Bussing
- Guest Engagement
- Customer Service
- ID Verification
- Order Taking
- Time Management Skills
- Complaint Handling
- Child Supervision
- Homework Assistance
Certification
- Certified Food Handler
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Family Babysitter/Homework Helper
At Home
09.2023 - Current
Server/Cashier/Hostess
Buffalo Wild Wings
08.2022 - 09.2023
Volunteer
St. Francis Medical Center
09.2019 - 04.2020
High School Diploma -
Marco Antonio Firebaugh High School
Similar Profiles
Kimberley BeetsKimberley Beets
Zone Supervisor at At HomeZone Supervisor at At Home
Adamaris EstrellaAdamaris Estrella
Nail Technician at At HomeNail Technician at At Home
John HigginsJohn Higgins
Associate at At HomeAssociate at At Home
Tymir StoutTymir Stout
Associate at At HomeAssociate at At Home
Kimberly CanahuiKimberly Canahui
Shift Manager at Pick Up Stix Fresh Asian FlavorsShift Manager at Pick Up Stix Fresh Asian Flavors