Carmen Griffith
IT-Security Analyst
Pacifica,CA
Summary
Dynamic IT Security Analyst with a proven track record at UCSF Medical Center, specializing in Identity & Access Management and Customer Service Excellence. Successful in enhancing security protocols, leading compliance initiatives, and fostering team collaboration. Known for innovative problem-solving and effective communication, improving process efficiency and user satisfaction. Committed to continuous learning, team collaboration, and innovation to drive organizational success.
Overview
20
20
years of professional experience
2
2
Languages
Work History
IT Security Analyst
UCSF Medical Center at Mission Bay
05.2022 - Current
- Efficiently managed user access requests and compliance with protocols.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures, and conducted user training session
- Ensured industry regulation adherence and secure handling of sensitive information.
- Conducted system audits, verified data integrity, and troubleshooting and resolving system issues.
- Performed regular audits of user access rights, ensuring only authorized personnel had access to sensitive information.
- Delivered exceptional service by expediting requests and resolving issues promptly, aligned with Service Level Agreements (SLAs).
- Communicated effectively with staff, and colleagues.
- Identified areas requiring improvement through detailed analysis of past incidents, preventing future occurrences through targeted remediation efforts.
- Proactively expanded technical skills and identified areas for improvement.
- Implemented innovative solutions to enhance processes and service quality.
- Contributed fresh ideas and enthusiasm for problem-solving.
- Committed to ongoing learning and improving technical skills.
- Embraced constructive feedback for development and improvement.
- Performed regular audits of user access rights, ensuring only authorized personnel had access to sensitive information
Optical Manager
Eyecare Associates of San Francisco
San Francisco, CA
04.2007 - 04.2022
- Managed optical sales, ordering, service, dispensing, and training.
- Handled inventory, banking, payments, reconciliation, and insurance claims.
- Proficient with testing procedures including auto refraction, vision field, and eye pressure testing.
- Hired, trained, and evaluated staff with a focus on customer satisfaction and sales.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Explained prescriptions, optical terminology and products to customers.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Familiarity with Mac OS X, Windows 10, QuickBooks, and Point of Sales.
- Created user account logins, passwords, and access levels for new teammates.
- Troubleshot network access issues for teammates and patients.
- Provided customer service to end users and teammates.
- Proficient in AdvancedMD and EMA for creating patient profiles and new visit charts.
- Credentialed doctors on insurance portals such as VSP, Eyemed, and MES.
Optical Dispensing Assistant
Super One Vision
Daly City, CA
05.2005 - 04.2007
- Managed optical sales, ordering, service, dispensing, and training.
- Handled inventory, banking, payments, reconciliation, and insurance claims.
- Developed expert knowledge of MaximEyes and Opto eye care platforms.
- Proficient with testing procedures including auto refraction, vision field, and eye pressure testing.
- Contributed to overall store success by assisting with visual merchandising, display maintenance, and inventory management tasks when needed.
- Enhanced customer experience through attentive listening skills that led to personalized service tailored specifically to individual lifestyle requirements or aesthetic preferences.
- Supported team members in achieving daily objectives through clear communication and collaborative problem-solving efforts.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on specific needs and preferences.
Education
Associate of Arts - Architecture
Jose Simeon Canas University
El Salvador 05.2001 -
Skills
Identity & Access Management
Network Security Management
IT Systems Provisioning
Customer Service Excellence
Technical Documentation
Compliance and Regulatory Adherence
Communication and Training
Team Collaboration and Leadership
Innovation and Problem-Solving
Timeline
IT Security Analyst
UCSF Medical Center at Mission Bay
05.2022 - Current
Optical Manager
Eyecare Associates of San Francisco
04.2007 - 04.2022
Optical Dispensing Assistant
Super One Vision
05.2005 - 04.2007
Associate of Arts - Architecture
Jose Simeon Canas University
05.2001 -