Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carmen Gunderson

Coulee City,WA

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

17
17
years of professional experience

Work History

Owner and Operator

Dirt B Gone
Aurora, CO
01.2013 - 07.2024
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Oversaw budgeting and financial management.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Legal Secretary

WEISENBURGER LAW OFFICES, LLC
Denver, CO
02.2010 - 01.2013
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
  • Received and disbursed incoming mail.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Processed and distributed invoices to bill clients.
  • Composed and revised legal documents, letters, depositions and court documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Dispatcher

Alpine Towing
Denver, CO
01.2008 - 01.2011
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Assigned drivers to appropriate routes based on customer needs.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Maintained logs of all incoming calls and assigned tasks.
  • Identified locations and needs of callers to accurately send assistance.

Education

Business -

Colorado State University-Pueblo
Pueblo, CO

Basic Study -

Pouder High
Fort Collins, CO

Skills

  • Leadership
  • Customer service
  • English
  • Microsoft word
  • Guest services
  • Microsoft excel
  • Documentation review
  • Time management
  • Communication skills
  • Relationship Building
  • Operations Management
  • Data Entry

Timeline

Owner and Operator

Dirt B Gone
01.2013 - 07.2024

Legal Secretary

WEISENBURGER LAW OFFICES, LLC
02.2010 - 01.2013

Dispatcher

Alpine Towing
01.2008 - 01.2011

Business -

Colorado State University-Pueblo

Basic Study -

Pouder High

Similar Profiles

CREATE PROFILE
Carmen Gunderson