Carmen Gutierrez
Sacramento,CA
Summary
Adept in data analysis and customer relations, I've significantly enhanced client satisfaction and operational efficiency at Westamerica Bank. My background includes rigorous account management and leveraging Excel proficiency to streamline processes. My proactive approach and analytical thinking have consistently driven positive outcomes, reflecting my ability to exceed in dynamic environments.
Overview
2
2
years of professional experience
Work History
Banking Platfrom Specialist
Westamerica Bank
01.2023 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Undergraduate Student Intern
California ISO
05.2023 - 08.2023
- Expanded industry knowledge through active participation in professional development workshops, seminars, and networking events.
- Enhanced project efficiency by conducting thorough research and analysis for assigned tasks.
- Participated in industry conferences and workshops to stay abreast of current economic trends and maintain professional network connections.
Sales Associate
Ulta Beauty Inc.
09.2022 - 01.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Economics
California State University - Sacramento
Sacramento, CA05.2024
Skills
- Data Analysis
- Data Entry
- Account Management
- Customer Relations
- Excel proficiency
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Undergraduate Student Intern
California ISO
05.2023 - 08.2023
Banking Platfrom Specialist
Westamerica Bank
01.2023 - Current
Sales Associate
Ulta Beauty Inc.
09.2022 - 01.2023
Bachelor of Arts - Economics
California State University - Sacramento
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