Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Carmen Hampleman

Poplar Bluff,MO

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Student Success Coach

Bryan University
Tempe, Arizona
01.2023 - Current
  • Counseled students on how to effectively manage stress and anxiety related to academics.
  • Collaborated with other departments to coordinate services for students who are struggling academically or facing other challenges.
  • Evaluated student performance data to identify trends in student success or areas of need for improvement.
  • Conducted one-on-one meetings with students to discuss their progress towards achieving academic goals.
  • Maintained accurate records of student interactions and progress toward meeting established goals.
  • Provided individualized coaching to students on academic success strategies and study skills.
  • Developed relationships with faculty members to better understand student needs and help them succeed academically.
  • Identified at-risk students early on by monitoring attendance and participation patterns in class activities or assignments.
  • Assisted students in developing plans for academic success, including goal setting, time management, and organization.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Collaborated with probationary students to implement academic plans, leading to higher GPAs and retention.
  • Monitored student attendance and grades in database to verify retention and progression.
  • Monitored student performance and provided guidance for improvement where needed.

Academic Consultant (Tutor)

Bryan University
Tempe, Arizona
06.2021 - 01.2023
  • Provided guidance on writing assignments, research projects, and other coursework related tasks.
  • Advised students on how best to utilize the library resources including catalogs and databases.
  • Organized and facilitated workshops on academic success topics such as time management, test preparation, and study skills.
  • Conducted one-on-one meetings with students to discuss their academic progress.
  • Reviewed textbooks and other educational materials for accuracy and appropriateness according to established standards.
  • Monitored student performance data and provided feedback to instructors on areas of improvement.
  • Assisted in the design of curriculum materials for various courses offered by the department.
  • Guided students in setting goals and achieving educational objectives.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Assisted students in preparing and creating thesis papers.

Director of Marketing and Affairs

Jeweled Affairs, LLC DBA The Thompson Mansion
Inola, Oklahoma
06.2019 - 07.2020
  • Negotiated contracts with vendors to ensure cost-effective production of promotional materials.
  • Created content for multiple digital channels including website, email newsletters, social media platforms, and other online outlets.
  • Organized events such as open houses to promote company's products or services.
  • Analyzed competitor products and services to gain insight into industry trends and opportunities.
  • Generated reports documenting campaign performance against established goals and objectives.
  • Managed client expectations while coordinating complex event logistics at The Thompson Mansion.
  • Successfully secured bookings at The Thompson Mansion by effectively negotiating and closing sales deals with prospective clients.

Business Consultant

TJT Enterprises, LLC
Broken Arrow, Oklahoma
05.2019 - 07.2020
  • Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
  • Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.
  • Coordinated with internal teams and external stakeholders to support business growth through development of new features.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Generated thorough and useful reports for use in business decision-making.
  • Liaised with senior officers to ensure ongoing quality assurance program integrity.
  • Drafted reports summarizing findings from analyses completed during consulting engagements.
  • Identified opportunities for business growth through new products or services.
  • Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
  • Negotiated contracts between parties involved in real estate transactions.

Corporate General Manager

Hefner Furniture and Appliance, LLC
Poplar Bluff, Missouri
09.1996 - 07.2016
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to corporate governance.
  • Provided leadership and guidance to staff members; mentored junior team members on best practices.
  • Implemented cost-saving measures throughout the organization; negotiated favorable contracts with suppliers.
  • Conducted regular performance reviews of staff, identified areas for improvement and provided feedback.
  • Created a system for tracking customer complaints and resolving issues in a timely manner.
  • Established key performance indicators for all departments, monitored progress towards goals and objectives.
  • Developed annual budgets in collaboration with department heads; tracked expenses to ensure adherence to budget targets.
  • Researched industry trends and developments relevant to the organization's operations and strategic objectives.
  • Addressed customer inquiries and complaints in a professional manner ensuring satisfaction is achieved each time.
  • Oversaw inventory control processes; ensured adequate stock levels were maintained at all times.
  • Managed the recruitment process, including interviewing, hiring and onboarding new employees.
  • Developed and implemented strategies to improve operational efficiency and customer satisfaction.
  • Analyzed market trends, competitor activity, and customer feedback to inform decisions regarding product development and enhancement.
  • Developed and implemented strategies to maximize profits and improve operational efficiency.
  • Reviewed customer service policies and procedures to ensure compliance with company standards.
  • Coordinated meetings with senior management to discuss strategic plans and initiatives.
  • Facilitated communication between departments to ensure alignment of goals and objectives across the organization.
  • Evaluated existing processes and procedures within the organization; identified opportunities for improvement.
  • Developed marketing campaigns aimed at increasing brand awareness and driving sales growth.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Led employee evaluations with constructive feedback to boost performance.
  • Developed service and sales strategies to improve retention and revenue.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Bachelor of Science - Paralegal Studies And Litigation Technologies

Bryan University
Tempe, Arizona
09-2022

Associate of Science - Paralegal Studies And Litigation Technologies

Bracken County High School
Tempe, Arizona
11-2020

High School Diploma -

Twin Rivers High School
Broseley, Missouri
05-1994

Skills

  • Creativity and Innovation
  • Collaboration and Teamwork
  • Motivational Techniques
  • Academic advising
  • Networking and relationship building
  • Academic requirements knowledge
  • New Student Orientation
  • Proficiency in Microsoft Office Suite/Google Docs
  • Academic Monitoring
  • Excellent oral and written communication
  • Administrative abilities
  • Staff Management
  • Strategic Decision-Making

Accomplishments

National Career Readiness Certificate

State of Missouri Gold Registered Certificate number 89XVCX71979T

Certification

State of Missouri Notary Public

Commission Number 19714531 Expired 05/27/2027

Tom Hopkins Sales Training Course Completion Certificate

How to Deal with Difficult Employees Seminar Completed

Inventory Management Seminar Completed

References

References available upon request.

Timeline

Student Success Coach

Bryan University
01.2023 - Current

Academic Consultant (Tutor)

Bryan University
06.2021 - 01.2023

Director of Marketing and Affairs

Jeweled Affairs, LLC DBA The Thompson Mansion
06.2019 - 07.2020

Business Consultant

TJT Enterprises, LLC
05.2019 - 07.2020

Corporate General Manager

Hefner Furniture and Appliance, LLC
09.1996 - 07.2016

Bachelor of Science - Paralegal Studies And Litigation Technologies

Bryan University

Associate of Science - Paralegal Studies And Litigation Technologies

Bracken County High School

High School Diploma -

Twin Rivers High School

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Carmen Hampleman