Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Carmen Hannans

Carmen Hannans

Wetumpka,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Cashier

Costco
05.2003 - 05.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Learned duties for various positions and provided backup at key times.

Call Center Representative

Staples
Tulsa, Oklahoma
06.1999 - 09.2001
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associates - Business Administration

Heald Business College
Salinas, CA
10.1992

Skills

Creative problem solving

Timeline

Customer Service Representative

Lowes Home Improvment
06.2023 - Current

Customer Service Cashier

Costco
05.2003 - 05.2018

Call Center Representative

Staples
06.1999 - 09.2001

Associates - Business Administration

Heald Business College
Carmen Hannans