Carmen Hashem
Wesley Chapel,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and communications skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
I Strive in highly challenging working environments and have excellent interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/Bookkeeper
Lee Fisher International
Tampa, FL
01.2022 - Current
- Code and enter daily invoices with in-house accounting software.
- Interview prospective employees and provide input to HR on hiring decisions.
- Review completed work to verify consistency, quality and conformance.
- Sustain office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Manage office budget to handle inventory, postage and vendor services.
- Order supplies and equipment to maintain adequate inventory levels.
Advisor
BellServ USA
Tampa, FL
06.2021 - 12.2022
- Supported the daily operations of the Organization.
- Assisted in the development and implementation of new projects.
- Conducted research into various investment options.
Assistant of Investigations
Charlo Investigations
Tampa, FL
04.2021 - 12.2021
- Conducted background checks and wrote investigative reports.
- Investigated child and human trafficking cases.
- Wrote investigative articles for newsletter and company website.
Assistant Director
American Lebanese Language Center
Dbayeh, Lebanon
11.2009 - 10.2020
- Mentored new employees on industry practices and business operations.
- Analyzed business performance data and forecasted business results for upper management.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Developed protocols for handling confidential information within the organization.
- Negotiated contracts with vendors for services rendered or products purchased.
- Delegated work to staff, setting priorities and goals.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
Advertising and Communications Manager
Original Marines Middle East and Africa
Beirut, Lebanon
02.2011 - 01.2018
- Created advertisements, designed and wrote articles for all newsletters, advertisements and company website
- Translated all product government related documents.
- Created and optimized promotional publications and related materials.
- Produced internal newsletter and employee communications to keep personnel informed of corporate events and programs.
- Provided guidance on branding standards for internal teams to ensure consistency across all platforms.
- Ensured compliance with applicable laws governing advertising and promotion activities.
- Built and maintained corporate image, brand and identity.
- Directed activities of external agencies, establishments or departments.
- Tracked performance metrics related to communications efforts including website visits, clicks, impressions, conversions.
- Built relationships with media outlets to ensure effective communication of organizational messages and initiatives.
Senior Operations Executive
Offre Joie Middle East- NGO
Beirut, Lebanon
02.2010 - 07.2016
- Developed operations policies and procedures for the organization.
- Collaborated with other NGOs to plan growth initiatives especially in education.
- Led strategic planning, negotiations and project management for services such as legal matters, leasing facilities, supplies, refugee records management.
- Maintained a detailed and organized storage system to ensure data entries are complete and accurate.
Advertising and Product Management Associate
Medicals International
Mansourieh, Lebanon
06.2012 - 04.2013
- Brand Managed medical supplies such as contact lenses, supplies used in ophthalmic surgeries, dental implants, and aesthetic laser machines.
- Assisted in developing marketing campaigns for newly released products.
- Determined product pricing and approved special pricing when necessary.
- Developed marketing strategies based on corporate objectives and market trends.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
English Teacher
American Lebanese Language Center
Dbayeh, Lebanon
05.2005 - 07.2009
- Taught English as a second and as a foreign Language to children and adults
- Wrote and translated educational material for curriculum use.
- Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
- Coordinated with other professional staff members to evaluate and assess the curriculum.
- Repeated key lesson information to teach grammar and help students grasp concepts.
- Customized innovative methods and materials to produce an effective learning experience.
Education
Master’s Degree in Applied Linguistics -
Notre Dame University
05.2013
Bachelor of Arts in English Language and Literature -
Notre Dame University
06.2008
Skills
- Operations Management
- Policy Development
- Performance Improvement
- Training and Coaching
- Project Management
- Event Coordination
Certification
Certified Florida Notary, 2022, Florida Notary Association, Tampa, FL
Accomplishments
Outstanding Leadership and Service Award
International Family Orientation Program, Maxwell Air force Base, Alabama 2001
Volunteer Experience
- Public Relations Volunteer, 2006, 2008, International Family Orientation Program, Maxwell Air Force Base, AL, Working with International Military families to help them adapt to their new lives in the United States., Making sure they have all their basic needs met to overcome their move from their home country.
- Public Relations Volunteer, 1999, 2001, International Family Orientation Program, Maxwell Air Force Base, AL, Working with International Military families to help them adapt to their new lives in the United States., Making sure they have all their basic needs met to overcome their move from their home country.
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Office Manager/Bookkeeper
Lee Fisher International
01.2022 - Current
Advisor
BellServ USA
06.2021 - 12.2022
Assistant of Investigations
Charlo Investigations
04.2021 - 12.2021
Advertising and Product Management Associate
Medicals International
06.2012 - 04.2013
Advertising and Communications Manager
Original Marines Middle East and Africa
02.2011 - 01.2018
Senior Operations Executive
Offre Joie Middle East- NGO
02.2010 - 07.2016
Assistant Director
American Lebanese Language Center
11.2009 - 10.2020
English Teacher
American Lebanese Language Center
05.2005 - 07.2009
Master’s Degree in Applied Linguistics -
Notre Dame University
Bachelor of Arts in English Language and Literature -
Notre Dame University
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