Carmen Henderson

• Assist individuals with disabilities with their daily living activities.
• Administer medication(s) according to guidelines.
• Aid in implementing treatments, training programs, and developmental/behavioral plans.
• Encourage community participation.
• Document all observations and daily progress notes.
• Provide assistant with transportation.
• Provide companionship.
• One on one training
• Maintaining a safe environment

Post and reconcile insurance and patient payments.

• Completion of claims to payers.
• Conduct duties in a professional and timely fashion.
• Submit billing data to the appropriate insurance providers.
• Process claims.
• Resolve denial instances.
• Achieve maximum reimbursement for services provided.
• Deploy, maintain, and report on various programs.
• Appeals on provider's behalf.
• Collections
• Insurance verifications.
• Insurance Authorizations.
• Follow up on insurance claims, appeals, and aging report.
• Retrieve ERA's
• Resolve patient billing issues
• Submit secondary claims upon processing of primary insurances
• Follow up on insurance claims, appeals, and aging report.

• Organizing & Coordinating patient intake forms & appointments
• Accurately enter and updated patient information in WRS
• Assisting patient in completion of paperwork, scanning, filing medical records
• Processing medical insurance information, verifying eligibility, copays /deductibles
• In charge of all precertification’s approval for Physical Therapy consults from insurances, MVA, worker’s compensation
• Handling cash, co-payments accurately & responsibly.

• In charged of the MRI/ Cat-Scan/Pet-Scan Dept
• I scheduled all appointments for all three modalities, as well as verified all insurances, precertification’s before services are rendered
• Made sure all necessary paperwork was in medical chart before appointment, including any authorizations, bloodwork, prior medical history, reports and films
• I was also trained to provide all the prep instructions & drinks required for each exam
• Instructing patients on what to do and how to drink the prep given to them before the exam
• Answered phone calls, questions, etc in a prompt and polite manner.

• Providing outstanding customer services to every patient
• Patient registration, clerical support, scheduling & confirming all appointments, verification of all insurances
• Preparing patient film request for medical records and films
• Collecting copay, deductibles, coinsurance
• As well as manage a multitude of projects in a fast pace environment.

• Initiated and implemented reorganization of file system for medical records & films that made patient information more accessible to staff, also reducing cost & filing time, which enhanced customer service and patient care
• Responsible for all facets of managements including inventory, scheduling, training employees, supervision of personnel, delegating daily assignments, overseeing three off-site facilities with the release of films & reports to patient & doctors
• Prepare & order the daily and weekly pick up, delivery of films for patients, doctors for all facilities
• Maintain a updated patient file and completed every medical record or film request for doctors’ appointments or hospital visits or studies
• In Charge of the Legal Dept., the preparation & reproduction of all documentation, films, CD’s requested via attorney, court subpoena’s needed for court proceedings
• Generated all billing invoices for all legal request and increasing the monthly revenue of reproduction of records and films by 45% of all films produce for legal procedures
• Demonstrated ability to find solutions to patient problems and keeping within HIPPA & MQSA guidelines.

• Handle every aspect regarding customer relation including patient registration, appointment, clerical support, telephones management, organize medical record files
• Managed a multitude of projects in a fast pace environment creating dept intake forms, translating them into Spanish, providing translation for Spanish speaking patients when needed, transcribed medical reports, committee meeting minutes
• Submit the ICD( & CPT Codes for billing of insurance claims via Athena health systems, insurance verification, referrals, collections of medical bills not paid by insurance and get school voucher from board of education for independent evaluations.