Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Hernandez

Mont Belvieu,TX

Summary

Proven Administrative Coordinator with a track record of enhancing efficiency at Harbor Hospice through expert time management and team collaboration. Excelled in reducing expenses and streamlining operations, demonstrating proficiency in Excel and a knack for fostering communication. Achieved significant improvements in documentation accuracy and billing processes, embodying a results-driven approach with a blend of analytical and interpersonal skills. Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Harbor Hospice
08.2019 - Current
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Collaborated in timely processing of billing and accounts receivables.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholder. Completed bi-weekly payroll for 26 employees.

Administrative Assistant

Execu Focus
03.2014 - 07.2019
    • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
    • Created and maintained databases to track and record customer data.
    • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
    • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist

Dr. Kosh-nejad
01.2002 - 08.2010
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
    • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
    • Entered referrals into appropriate system based on type of referral obtained.
    • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
    • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

High School Diploma -

Robert E Lee High School
Baytown, United States
05.2004

Skills

    • Time Management
    • Data Entry
    • Team Collaboration
    • Documentation and Recordkeeping
    • Inventory Management
    • Multitasking and Organization
      • Office Equipment Maintenance
      • Report Analysis
      • Proficient in Excel
      • Presentation Preparation
      • Staff scheduling procedures
      • Quality Assurance

Certification

  • Certified CPR, AMERICAN] - 2021-2023

Timeline

Administrative Coordinator

Harbor Hospice
08.2019 - Current

Administrative Assistant

Execu Focus
03.2014 - 07.2019

Receptionist

Dr. Kosh-nejad
01.2002 - 08.2010

High School Diploma -

Robert E Lee High School

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Carmen Hernandez