Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Carmen Hernandez

Cleveland

Summary

Dynamic Area Coach with Rackson Restaurants, adept at driving sales growth through strategic marketing initiatives and effective team building. Expert in inventory management and regulatory compliance, I excel in training and developing staff, resolving conflicts, and enhancing customer service, resulting in improved operational efficiency and team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Coach

Rackson Restaurants, Burger King
Cleveland
10.2022 - Current
  • Oversaw daily operations across multiple restaurant locations.
  • Trained and mentored staff on company standards and procedures.
  • Ensured compliance with health and safety regulations at all locations.
  • Implemented inventory management processes to optimize stock levels.
  • Conducted regular performance evaluations to improve team effectiveness.
  • Coordinated marketing initiatives to drive customer engagement and sales.
  • Facilitated communication between management and restaurant teams effectively.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude.
  • Collaborated with district managers to develop strategic plans for increasing sales revenue.
  • Developed incentive programs designed to motivate teams toward successful outcomes.

General Manager

Dollar General
Cleveland
11.2016 - 10.2022
  • Managed daily operations to ensure efficient store performance.
  • Developed staff schedules to optimize labor and meet customer needs.
  • Trained employees on company policies and customer service standards.
  • Oversaw inventory management processes to maintain stock levels.
  • Implemented promotional strategies to enhance customer engagement.
  • Coordinated with vendors to secure quality merchandise at competitive prices.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

General Manager

Popeyes Chicken
Cleveland
08.2011 - 09.2016
  • Managed daily operations to ensure efficient store performance.
  • Developed staff schedules to optimize labor and meet customer needs.
  • Trained employees on company policies and customer service standards.
  • Oversaw inventory management processes to maintain stock levels.

Education

High School Diploma -

East High School
7900 East 79th
06-1995

Skills

  • Inventory management
  • Employee training
  • Performance evaluation
  • Regulatory compliance
  • Customer service
  • Team building
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Staff training and development

Languages

Spanish
Limited

Certification

  • Servsafe

Accomplishments

  • Best sales
  • Best sales increase

Timeline

Area Coach

Rackson Restaurants, Burger King
10.2022 - Current

General Manager

Dollar General
11.2016 - 10.2022

General Manager

Popeyes Chicken
08.2011 - 09.2016

High School Diploma -

East High School