Dynamic Area Coach with Rackson Restaurants, adept at driving sales growth through strategic marketing initiatives and effective team building. Expert in inventory management and regulatory compliance, I excel in training and developing staff, resolving conflicts, and enhancing customer service, resulting in improved operational efficiency and team performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Coach
Rackson Restaurants, Burger King
Cleveland
10.2022 - Current
Oversaw daily operations across multiple restaurant locations.
Trained and mentored staff on company standards and procedures.
Ensured compliance with health and safety regulations at all locations.
Implemented inventory management processes to optimize stock levels.
Conducted regular performance evaluations to improve team effectiveness.
Coordinated marketing initiatives to drive customer engagement and sales.
Facilitated communication between management and restaurant teams effectively.
Resolved customer complaints promptly and professionally while maintaining a positive attitude.
Collaborated with district managers to develop strategic plans for increasing sales revenue.
Developed incentive programs designed to motivate teams toward successful outcomes.
General Manager
Dollar General
Cleveland
11.2016 - 10.2022
Managed daily operations to ensure efficient store performance.
Developed staff schedules to optimize labor and meet customer needs.
Trained employees on company policies and customer service standards.
Oversaw inventory management processes to maintain stock levels.
Implemented promotional strategies to enhance customer engagement.
Coordinated with vendors to secure quality merchandise at competitive prices.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Popeyes Chicken
Cleveland
08.2011 - 09.2016
Managed daily operations to ensure efficient store performance.
Developed staff schedules to optimize labor and meet customer needs.
Trained employees on company policies and customer service standards.
Oversaw inventory management processes to maintain stock levels.