Hi, I’m
CARMEN HERRERA
Winston-Salem,NC
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
13
years of professional experience
Work History
Purple Crow
Recruiter
08.2022 - Current
Job overview
- Improved office efficiency by effectively managing internal communications and correspondence.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with HR leadership regarding candidate salary determinations.
- Reduced Indeed spending by 75% with no impact to hiring needs
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented plans to improve recruitment process.
- Operated and maintained applicant tracking and candidate management systems.
Drury Inn & Suites
Assistant General Manager
10.2019 - 08.2022
Job overview
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hyatt Place
Operations Manager
02.2019 - 10.2019
Job overview
- Assisted in recruiting, hiring and training of team members.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed systems and procedures to improve operational quality and team efficiency.
SLS Hotel, Brickell - SBE Group
Assistant Front Office Manager
08.2016 - 02.2019
Job overview
- Prepared agendas and took notes at meetings to archive proceedings.
- Created training modules in partnership with HR for new hires.
- Supervised payroll corrections for accuracy and duplications.
- Delivered performance reviews, recommending additional training or advancements.
EPIC Hotel, Hotel Group
Guest Service Agent / Rooms Controller
02.2014 - 08.2016
Job overview
- Worked closely with CSM & handled all group blocking contracted at the hotel
- Monitored room availability for transient and business guests
- Hosted company wine hour daily
- Covered MOD shifts as needed, including overnight
Knowles Veterinary Clinic
Front Desk Supervisor / Accounts Receivable
07.2010 - 02.2014
Job overview
- Provided assistance to all Front Desk personnel, on call for emergencies
- Kept a meticulous record keeping for all patients
- Successfully collected debt from outstanding accounts (over $50,000 when I started and down to $3000 at the end)
- Developed company events/socials to promote company morale
Education
Florida International UniversityMiami, FL
BS from Hospitality Management
2012
Skills
- In-Person and Telephone Interviewing
- Selection Strategies
- Retention Program Development
- Networking and Partnership Development
- Training Development and Execution
- Lead Generation and Prospecting
- Temporary and Seasonal Employees
- Employee Handbook Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Recruiter
Purple Crow
08.2022 - Current
Assistant General Manager
Drury Inn & Suites
10.2019 - 08.2022
Operations Manager
Hyatt Place
02.2019 - 10.2019
Assistant Front Office Manager
SLS Hotel, Brickell - SBE Group
08.2016 - 02.2019
Guest Service Agent / Rooms Controller
EPIC Hotel, Hotel Group
02.2014 - 08.2016
Front Desk Supervisor / Accounts Receivable
Knowles Veterinary Clinic
07.2010 - 02.2014
Florida International University
BS from Hospitality Management
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