Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Herron

Fayetteville,NC

Summary

Motivated Store Team Leader experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills.

Overview

18
18
years of professional experience

Work History

Store Team Leader

Ollie’s Bargain Outlet
06.2008 - 10.2023
  • Promoted from Customer Service Specialist to Store Team Leader within 18 months of being hired.
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.
  • Handled customer complaints and issues politely and professionally.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Completed routine store inventories.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.

Customer Service Specialist III

Office Depot
06.2005 - 06.2008
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise throughout the store.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responsible for never-outs at the beginning of every shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted in store inventories.

Education

Bachelor of Science - Biology

University of South Florida
Tampa, FL

Skills

  • Operational Procedures
  • Maintaining Clean Work Areas
  • Loss Prevention Goals Monitoring
  • POS Transactions
  • Active Listening
  • Sales Tracking
  • Upselling Strategies
  • Rewards Programs
  • Strong Communication and Interpersonal Skills
  • Merchandising and Display
  • Opening and Closing Procedures
  • Inventory Reconciliation
  • Employee Coaching
  • Proper Staffing
  • District Reporting

Languages

Spanish
Native or Bilingual

Timeline

Store Team Leader

Ollie’s Bargain Outlet
06.2008 - 10.2023

Customer Service Specialist III

Office Depot
06.2005 - 06.2008

Bachelor of Science - Biology

University of South Florida

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Carmen Herron