Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Hidalgo

Wellington

Summary

Dynamic Business Office Manager with a proven track record at Coral Bay Health and Rehab, excelling in account reconciliation and customer service. Enhanced client satisfaction through effective issue resolution and streamlined financial operations, ensuring timely invoice processing. Skilled in office administration and adept at fostering a professional environment that promotes productivity.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Business Office Manager

Coral Bay Health and Rehab
09.2017 - 03.2025
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

Business Office Assistant

Lakeside Health Center
06.2004 - 07.2017
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Developed correspondence letters, memos, and emails.
  • Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
  • Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
  • Managed front desk operations to create welcoming environment for visitors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Office Coordinator

Jamaica Hospital
04.1994 - 11.2003
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

Academic

St Thomas Aquinas
685 E 182nd Street Bronx, NY 10457
06-1977

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration
  • Customer service
  • Scheduling and coordinating
  • Professional and courteous
  • Computer skills
  • Spreadsheet and database creation
  • Scheduling and calendar management
  • Credit and collections

Timeline

Business Office Manager

Coral Bay Health and Rehab
09.2017 - 03.2025

Business Office Assistant

Lakeside Health Center
06.2004 - 07.2017

Office Coordinator

Jamaica Hospital
04.1994 - 11.2003

Academic

St Thomas Aquinas

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