Carmen Hill
Riverdale,GA
Summary
Dynamic and highly reliable professional with extensive customer service expertise, honed at Hilton Garden Inn. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in managing high-volume environments while maintaining exceptional service quality. Adept at utilizing CRM systems to streamline operations and foster client relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Equip with my own High speed tower & dual monitors,
as well as wireless head set and web cam.
Overview
21
21
years of professional experience
Work History
Bartender/ Banquet Server
Qwick Freelancers
02.2020 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Customer Service Rep/Trainer
Kohls Dept Store
08.2019 - Current
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Stayed current on industry trends and best practices in customer service, incorporating this knowledge into updated training materials and methodologies.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
Bartender
Hilton Garden Inn
09.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Owner/Chef
Everyday Gourmet Party Planning
04.2004 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Customer Support Specialist
The Call Center Group
03.2015 - 09.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
Education
High School Diploma -
Concord High School
Elkhart,In05.1984
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Customer service expertise
- Remote support tools
- Microsoft windows and office
- Call management
- Organizational skills
- Collaborative team player
- Email management
- Workflow management
Timeline
Bartender
Hilton Garden Inn
09.2023 - 10.2024
Bartender/ Banquet Server
Qwick Freelancers
02.2020 - Current
Customer Service Rep/Trainer
Kohls Dept Store
08.2019 - Current
Customer Support Specialist
The Call Center Group
03.2015 - 09.2021
Owner/Chef
Everyday Gourmet Party Planning
04.2004 - 09.2024
High School Diploma -
Concord High School
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