Carmen Homan
Office Administrator / Customer Service Representative
Richmond,VA
Summary
Detail-oriented professional with 12+ years of experience and a proven knowledge of conflict resolution, customer needs assessment, and customer retention. Aiming to leverage my skills to successfully fill a Office Administrator/Customer Service Representative role.
Overview
23
23
years of professional experience
Work History
Office Manager
Serenity Gutter Specialist
03.2022 - Current
- Answering customer calls, emails and scheduling appointments
- Payroll, accounts receivable, accounts payable
- Employee schedules, designing advertising material.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Seasonal-Loader/Unloader/Package Sorter
UPS Warehouse
Richmond
11.2023 - 01.2024
- Unloading trucks, mainly sorting packages to make sure they go to the correct conveyer belt for each area code in state and out of state
- Memorizing all area codes in and out of state, and which belts the packages went on
- Sorting at least 1000 packages per hour.
- Operated scanning equipment to track orders and shipments.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
Customer Service Representative
Banner Therapy Products
Asheville, NC
09.2005 - 08.2009
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Hairstylist
Grove Park Inn Resort & Spa
Asheville, NC
06.2001 - 08.2005
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Early Childhood Education -
A B Tech Community College
Cosmetology/ Business Associates - undefined
Blue Ridge Community College
Skills
Payroll, accounts receivable, accounts payableEmployee schedules, designing advertising materialCustomer Service ExperienceSales ExperienceGreat Interpersonal SkillsProblem Solving / Conflict ResolutionMicrosoft Office Suite
Sorting and labeling
Documentation and control
Payroll and budgeting
Clear oral/written communication
Excellent multi-tasking ability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Seasonal-Loader/Unloader/Package Sorter
UPS Warehouse
11.2023 - 01.2024
Office Manager
Serenity Gutter Specialist
03.2022 - Current
Customer Service Representative
Banner Therapy Products
09.2005 - 08.2009
Hairstylist
Grove Park Inn Resort & Spa
06.2001 - 08.2005
Early Childhood Education -
A B Tech Community College
Cosmetology/ Business Associates - undefined
Blue Ridge Community College