Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AdministrativeAssistant
Carmen Homan

Carmen Homan

Office Administrator / Customer Service Representative
Richmond,VA

Summary

Detail-oriented professional with 12+ years of experience and a proven knowledge of conflict resolution, customer needs assessment, and customer retention. Aiming to leverage my skills to successfully fill a Office Administrator/Customer Service Representative role.

Overview

23
23
years of professional experience

Work History

Office Manager

Serenity Gutter Specialist
03.2022 - Current
  • Answering customer calls, emails and scheduling appointments
  • Payroll, accounts receivable, accounts payable
  • Employee schedules, designing advertising material.
  • Managed office operations while scheduling appointments for department managers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Seasonal-Loader/Unloader/Package Sorter

UPS Warehouse
Richmond
11.2023 - 01.2024
  • Unloading trucks, mainly sorting packages to make sure they go to the correct conveyer belt for each area code in state and out of state
  • Memorizing all area codes in and out of state, and which belts the packages went on
  • Sorting at least 1000 packages per hour.
  • Operated scanning equipment to track orders and shipments.
  • Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
  • Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.

Customer Service Representative

Banner Therapy Products
Asheville, NC
09.2005 - 08.2009
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Hairstylist

Grove Park Inn Resort & Spa
Asheville, NC
06.2001 - 08.2005
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Education

Early Childhood Education -

A B Tech Community College

Cosmetology/ Business Associates - undefined

Blue Ridge Community College

Skills

Payroll, accounts receivable, accounts payableundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

Timeline

Seasonal-Loader/Unloader/Package Sorter

UPS Warehouse
11.2023 - 01.2024

Office Manager

Serenity Gutter Specialist
03.2022 - Current

Customer Service Representative

Banner Therapy Products
09.2005 - 08.2009

Hairstylist

Grove Park Inn Resort & Spa
06.2001 - 08.2005

Early Childhood Education -

A B Tech Community College

Cosmetology/ Business Associates - undefined

Blue Ridge Community College

Similar Profiles

CREATE PROFILE
Carmen HomanOffice Administrator / Customer Service Representative