Summary
Overview
Work History
Education
Skills
Certification
Languages
Technology Skills
Timeline
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CARMEN I. RODRIGUEZ

Plantation,FL

Summary

Dynamic business management professional with a proven track record of enhancing process efficiency, compliance, and quality performance across administrative operations, human resources, and clerical teams. Expertise in operational best practices drives accuracy and cost reduction, supported by a strategic approach to data analysis that identifies issues and implements effective process improvements. Strong coordination and project management skills emphasize team collaboration and results-driven outcomes. Committed to reliability and adaptability, prepared to meet evolving project demands while ensuring success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

PROJECT COORDINATOR

Blue Wave Communications
02.2023 - Current
  • Coordinate project start dates, technician schedules, installation progress, and final commissioning activities with the Senior Project Manager.
  • Serve as the primary client liaison for project updates, scheduling, and change order management.
  • Participate in regular weekly meetings with stakeholders to review project status and timelines.
  • Oversee procurement of materials and manage project inventory requirements.
  • Prepare low voltage shop drawings and specification submittals for general contractor approval.
  • Develop change orders and project billing in collaboration with the Senior Project Manager.
  • Ensure all documentation and reporting obligations are met, including preparation of project close-out packages.

SENIOR PRODUCER ASSISTANT

Equitable Advisors / Exodus Wealth Management Group
05.2016 - 02.2023
  • Managed business-related matters such as document processing, scanning, business application submission, quality control, coordinated advertising/marketing collateral approvals and implementation, general compliance and books and records requirements.
  • Provided assistance to resolve related member account issues with third parties.
  • Coordinated and/or performed account set-up and on-going account maintenance functions, ensured a consistent level of service and member satisfaction related to investments services.
  • Coordinated account review meetings and created relevant financial reports for Financial Provider.

BILINGUAL CREDIT REPRESENTATIVE

TD Retail Card Services
11.2015 - 03.2016
  • Deliver friendly, professional service to new and existing customers in both Spanish and English, handling an average of 40 calls per day.
  • Leverage analysis and evaluation to determine clients’ credit worthiness and applying strict standards and procedures to make sound decisions regarding new credit, credit increases, and credit decreases.
  • Drive compliance with credit, finance, and fraud regulations by accurately entering customer data into business information databases.
  • Helped with projects involving clients’ address information for accuracy with returned mail vs. system information and updated customer information.

HUMAN RESOURCES GENERALIST

First Baptist Church of Carolina
03.2010 - 08.2015
  • Rose through a series of promotions to lead Human Resources operations for a 50+ staff members.
  • Ensured compliance with local and federal employment laws and regulations, including those governing the maintenance and confidentiality of employee information, hiring/termination, and employment contracts.
  • Led recruitment, hiring, and training of new employees to fully integrate them into the team, orient them to business practices and policies, and support their benefits registration.
  • Created and delivered engaging training and professional development to address knowledge gaps, implement new processes, and introduce cutting edge technologies and practices.
  • Established and supported a positive and safe work environment by developing employee policies and manuals, effectively resolving disciplinary issues, and investigating claims and complaints.

OFFICE MANAGER ASSISTANT

First Baptist Church of Carolina
01.2002 - 02.2010
  • Directed comprehensive administrative operations to support the Operations Manager with daily processes and special projects as well as leading a team of clerical staff.
  • Optimized the workflow of administrative teams and managed transportation logistics to increase efficiency across multiple departments.
  • Successfully contained operating costs by procuring supplies and managing service contracts to source and negotiate favorable pricing and terms.
  • Coordinated all Information Technology, including hardware, software, and network connectivity, collaborating with IT technicians to ensure the availability and performance of business-critical tools.

ADMINISTRATIVE ASSISTANT

First Baptist Church of Carolina
08.1998 - 12.2001
  • Managed comprehensive business communication and correspondence, including promotional material, presentations, and special event programs.
  • Accurately translated documents between Spanish and English.

LEGAL SECRETARY

Goldman, Antonetti & Cordova
  • Assistant to Tax Department Counsel, Junior Partner and Associate, providing case and file coordination, transcription, and heavy calendar management.

EXECUTIVE SECRETARY

Empresas Santana
  • Provided comprehensive assistance to the President and Chairman of the Board, effectively screening communication as the key liaison to clients and manager of all administrative operations.

SECRETARY

Guillermety, Ortiz & Associates
  • Delivered administrative support to a team of 10 engineers and assisted the Human Resources department.

Education

Bachelor of Business Administration - Management – Minor in Marketing

UNIVERSIDAD DEL ESTE
Carolina, Puerto Rico
01.2003

Skills

  • Administrative Management
  • Human Resources Management
  • Operations Management
  • Strategic Planning & Analysis
  • Recruitment/Hiring/Termination
  • Contract Management
  • Team Leadership
  • Employment Regulatory Compliance
  • Procurement & Cost Control
  • Communication & Reporting
  • Training & Professional Development
  • Data Entry (60 WPM)
  • Process Improvement

Certification

  • OSHA Compliance & Workplace Safety, 2014
  • Human Resources/Labor Academy, 2008

Languages

Fluent in English
Fluent in Spanish

Technology Skills

  • MS Platform
  • Corel Suite
  • SimPRO
  • ADP
  • Salesforce
  • Broadridge
  • Linkware
  • FiServ

Timeline

PROJECT COORDINATOR

Blue Wave Communications
02.2023 - Current

SENIOR PRODUCER ASSISTANT

Equitable Advisors / Exodus Wealth Management Group
05.2016 - 02.2023

BILINGUAL CREDIT REPRESENTATIVE

TD Retail Card Services
11.2015 - 03.2016

HUMAN RESOURCES GENERALIST

First Baptist Church of Carolina
03.2010 - 08.2015

OFFICE MANAGER ASSISTANT

First Baptist Church of Carolina
01.2002 - 02.2010

ADMINISTRATIVE ASSISTANT

First Baptist Church of Carolina
08.1998 - 12.2001

LEGAL SECRETARY

Goldman, Antonetti & Cordova

EXECUTIVE SECRETARY

Empresas Santana

SECRETARY

Guillermety, Ortiz & Associates

Bachelor of Business Administration - Management – Minor in Marketing

UNIVERSIDAD DEL ESTE

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