Carmen Jarman

* Goal-oriented Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.

* Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

* Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

* Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

* Hardworking and passionate job seeker with strong organizational skills eager to secure a position working with people of all walks of life. Ready to help team achieve company goals.

• Moved up quickly with every job I have had by being a fast learner and dedicated to my job.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 15 staff members.
• Collaborated with team of 9 in the development of a cyber security curriculum for school aged children (included anti-cyber bullying, etc)
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Managed inventory and office budgeting for supplies for busy office of 17 employees.
• Scheduling - Organized schedules for staff
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Training - Responsible for training all new staff
• Successfully resolved customer issues on a daily basis
• Data Entry - Reviewed and updated client correspondence files and scheduling database.
• Inventory Management - Managed inventory and office budgeting for supplies for busy office/businesses
• Recognized by customers needs for expedient and effective service.
• Responded to over 50 customer inquiries each day.

• Certified Early Childhood Education I & II, completed at Wor-Wic Community College - 2009
• Certified Skywarn Spotter, National Weather Service - 2014 - present

My job history is short, but please do NOT let that fool you. I have raised 8 amazing kids (2 with autism), worked on school boards, coached soccer, volunteered for numerous organizations doing everything from social media to fundraising to being a director. Prior to getting married, I was the youngest person (at the time...age 18) to become a full-time store manager for BP Oil (gas station/convenience store)...I even made the cover of their corporate magazine. I worked there from age 15 until I got married at age 21. Years later, I went back to work in Ocean City, MD as an Administrative Assistant to the hotel General Manager (Coconut Malorie & Fager's Island) and worked there for almost 3 years. I did all the clerical work, worked the front desk doing reservations, worked with hotel staff...I LOVED that job, but another baby and I decided to stay at home for good. Now, my children are grown, for the most part (youngest is 15) so I am ready to find, not just a job, but something I can do until I'm too old to do it anymore! I am currently the Fundraising Coordinator for Raices Cyber Org (my husband's non-profit) but I have enough staff that I only have to dedicate a couple hours per week to that position (and it helps, I do it from home) so now it's time to find a career for myself. I have always been told I am amazing with people. I have a ton of empathy, patience and I have been told I am excellent at de-escalating situations (especially disgruntled customers). Everything I do, I do with passion! I am a very fast learner, I am very flexible and can handle just about anything that comes my way. I am hoping a company will see past my short work history and see ME and what I am capable of being NOW! Thank you for your consideration.