Carmen Jenkins
Whitewright,TX
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders.
Overview
13
13
years of professional experience
Work History
Small Business Owner
CJ Cleaning
11.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Dollar General
10.2020 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Retail Store Manager
Dollar General
05.2021 - 11.2021
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Scheduled 8 employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Front Desk Office Manager
Frontier Family Health
07.2018 - 10.2021
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Verified and filed all insurance Medical claims.
- Processed and collected all Medical Deductibles.
Insurance Sales
Liberty National Life Insurance Company
03.2018 - 07.2018
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Generated quotes and proposals for clients to match individual needs
Rural Route Carrier
United States Post Office
10.2014 - 10.2017
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Helped customers by carrying oversized parcels inside residences.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Assistant Manager
Big R Farm And Ranch Store
10.2013 - 10.2014
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
- Worked directly with management, Managers, and all department to brainstorm, discuss strategy and mitigate all issues.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored over 12 employees' day-to-day activities and made plans to rectify issues resulting in Positive reaction.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Head Cashier, 4th Key Manager
Big R Farm And Ranch Store
01.2013 - 10.2013
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Received and processed customer payments.
- Analyzed purchases for signs of fraud.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Educated customers on promotions to enhance sales.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Cashier
Walmart
10.2012 - 12.2012
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed weekly sales circulars and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Rural Mail Carrier Associate
United States Post Office
11.2010 - 10.2012
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with all notable details, including road conditions, weather and obstacles encountered.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Helped customers by carrying oversized parcels inside residences.
- Maintained records on customers with mail forwarding and change of address requests
Education
No Degree - Criminal Justice
Colorado Technical University
Colorado Springs, COParaprofessional Test (GACE) State of Georgia -
Georgia Southern
Statesboro, GA01.2009
Microsoft Word Classes Ft. Jackson Education Center, SC - Computer Programming
Ft Jackson Military Base
Eastover, SC12.2009
Skills
- Business administration
- Data collection and analysis
- Operations management
- Project Management
- Microsoft Office
- Effective Communication
- Data Entry
- Administrative Support
- Data Review and Verification
Timeline
Small Business Owner
CJ Cleaning
11.2021 - Current
Retail Store Manager
Dollar General
05.2021 - 11.2021
Assistant Store Manager
Dollar General
10.2020 - 05.2021
Front Desk Office Manager
Frontier Family Health
07.2018 - 10.2021
Insurance Sales
Liberty National Life Insurance Company
03.2018 - 07.2018
Rural Route Carrier
United States Post Office
10.2014 - 10.2017
Assistant Manager
Big R Farm And Ranch Store
10.2013 - 10.2014
Head Cashier, 4th Key Manager
Big R Farm And Ranch Store
01.2013 - 10.2013
Cashier
Walmart
10.2012 - 12.2012
Rural Mail Carrier Associate
United States Post Office
11.2010 - 10.2012
No Degree - Criminal Justice
Colorado Technical University
Paraprofessional Test (GACE) State of Georgia -
Georgia Southern
Microsoft Word Classes Ft. Jackson Education Center, SC - Computer Programming
Ft Jackson Military Base
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