Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Carmen Jenkins

1110 Idaho Street, Carol Stream,IL

Summary

Dynamic Senior Instructional Designer with proven history of developing and implementing complex learning programs. Specializes in eLearning and blended curriculum design. Skilled in leading teams and building strong stakeholder relationships. Creates engaging learning experiences that deliver measurable results. Committed to enhancing organizational performance through innovative instructional solutions.

Overview

21
21
years of professional experience

Work History

Senior Instructional Designer

United Airlines
01.2021 - Current
  • Manage multiple system-wide (domestic and international) design projects from inception to completion, ensuring collaboration among SMEs, management, stakeholders, and vendors.
  • Led the implementation of comprehensive airport operations customer service curriculum for all domestic customer service employees across United States (over 10,000 employees).
  • Developed engaging eLearning modules using Articulate Storyline, Vyond, and Synthesia for airline staff training programs.
  • Direct script writing, video production, and content development for instructional materials used to train airport operations and customer service positions.
  • Evaluate courses regularly to ensure regulatory compliance and learning effectiveness.

Instructional Designer, Client: Allstate Insurance

The CARA Group, Inc.
10.2015 - 12.2020
  • Collaborated with Subject Matter Experts (SMEs) to develop instructional content, including outlines, storyboards, and scripts.
  • Designed interactive eLearning modules in Articulate Storyline, integrating multimedia elements for enhanced engagement.
  • Produced concise microlearning content using Vyond to facilitate efficient knowledge transfer.
  • Developed blended learning courses that combined eLearning with practical activities for skill acquisition.

Instructional Designer/Course Developer

Triumph Higher Education Group
02.2014 - 10.2015
  • Designed and developed comprehensive online certificate and degree courses for self-paced and cohort-based learning.
  • Created curriculum maps, course sequences, learning blocks, and detailed instructor guides.
  • Established visual design and content structure of Learning Management System (LMS).
  • Conducted thorough course testing to ensure accuracy and alignment with learning objectives.
  • Managed setup of cohorts and assignments efficiently to enhance user experience.

Instructional Design/eLearning Consultant

Meritas International Family of Schools
09.2014 - 06.2015
  • Designed and implemented dynamic online professional development courses for educators and staff.
  • Collaborated with school leaders to align curriculum with global standards.
  • Developed action plans with clients to address specific challenges and objectives.
  • Incorporated multimedia elements, including videos, interactive forums, and assessment tools.

Operations Manager, Center for Learning and Development

Alexian Brothers Health System
09.2013 - 02.2014
  • Oversaw Learning Management System for enterprise-wide learning programs and conducted lifecycle assessments to ensure program relevance.
  • Directed team of learning coordinators to support classroom delivery and manage faculty.
  • Communicated key training initiatives to enhance departmental engagement.
  • Identified deficiencies and performed root-cause analysis to resolve issues efficiently.

Senior eLearning Designer, Human Resources

Career Education Corporation
09.2012 - 09.2013
  • Managed instructional design projects from analysis through evaluation, including comprehensive 90-day new employee orientation program.
  • Enhanced organizational learning by overseeing Learning Management System and collaborating with department leads on training curricula.
  • Designed leadership courses, emphasizing project management and coaching skills, ensuring alignment with organizational objectives.
  • Collaborated with cross-functional teams to ensure management course design alignment with project goals.

Online Faculty Training Specialist

Career Education Corporation
02.2010 - 09.2012
  • Created a comprehensive five-week online faculty orientation program with 24 eLearning courses.
  • Facilitated weekly virtual training sessions to support new adjunct faculty.
  • Implemented 90-minute quantitative practicum assessments to evaluate online teaching skills.
  • Managed IACET accreditation application process for program recognition.

Education

Master of Education - Instructional Design and Technology

American InterContinental University
07-2012

Bachelor of Arts -

University of Illinois at Chicago
05-1999

Skills

  • eLearning development
  • Curriculum design
  • Learning management systems
  • Project management
  • Stakeholder collaboration
  • Blended learning solutions
  • Articulate Storyline 360 and Rise
  • Vyond
  • Synthesia
  • Camtasia
  • Adobe Captivate
  • Adobe Creative Suite
  • Canva
  • Microsoft Office

Timeline

Senior Instructional Designer

United Airlines
01.2021 - Current

Instructional Designer, Client: Allstate Insurance

The CARA Group, Inc.
10.2015 - 12.2020

Instructional Design/eLearning Consultant

Meritas International Family of Schools
09.2014 - 06.2015

Instructional Designer/Course Developer

Triumph Higher Education Group
02.2014 - 10.2015

Operations Manager, Center for Learning and Development

Alexian Brothers Health System
09.2013 - 02.2014

Senior eLearning Designer, Human Resources

Career Education Corporation
09.2012 - 09.2013

Online Faculty Training Specialist

Career Education Corporation
02.2010 - 09.2012

Master of Education - Instructional Design and Technology

American InterContinental University

Bachelor of Arts -

University of Illinois at Chicago

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