Carmen Judd
ADMINISTRATIVE ASSISTANT
Grosse Ile Township,MI
Summary
Efficient administrative professional offering years of commendable performance in administrative roles. Aiming to utilize strong knowledge of office operations and a skill for building patient rapport to contribute value to a dynamic healthcare team. Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
16
16
years of professional experience
Work History
UNIT SECRETARY
Beaumont Hospital Trenton
09.2021 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Administrative Assistant
Federal Screw Works
01.2016 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
Patient Access Specialist
ALLEN PARK FAMILY PHYSICIANS
01.2009 - 01.2016
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Contacted insurance companies for patient medical billing operations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
OFFICE SPECIALIST - Administrative Assistance And Secretarial Duties
Detroit Business Institute - Downriver
Riverview, MI06.1988
High School Diploma -
Grosse Ile High School
Grosse Ile Township, MI05.1986
Skills
- Taking Client Histories
- Medical Recordkeeping
- Call Transfers
- Follow-Up Appointment Scheduling
- Multitasking and Time Management
- Resource Coordination and Allocation
- Workflow Processes
- Confidentiality and Data Protection
- Document and File Management
- Administrative Management
- Strong Organizational Skills
- Proposal Generation
- Contract Amendments
- Office Supplies and Inventory
- Proposal Preparation
Timeline
UNIT SECRETARY
Beaumont Hospital Trenton
09.2021 - Current
Administrative Assistant
Federal Screw Works
01.2016 - 05.2025
Patient Access Specialist
ALLEN PARK FAMILY PHYSICIANS
01.2009 - 01.2016
OFFICE SPECIALIST - Administrative Assistance And Secretarial Duties
Detroit Business Institute - Downriver
High School Diploma -
Grosse Ile High School
Similar Profiles
Emily ReichEmily Reich
Registered Nurse at Beaumont Hospital TrentonRegistered Nurse at Beaumont Hospital Trenton
Noelle SilasNoelle Silas
Critical Care Physician Assistant (Contingent) at Henry Ford West Bloomfield HospitalCritical Care Physician Assistant (Contingent) at Henry Ford West Bloomfield Hospital
Roberta Sampson R.N.Roberta Sampson R.N.
Critical Care Nurse at Beaumont/Corewell Trenton HospitalCritical Care Nurse at Beaumont/Corewell Trenton Hospital
Maximus Aris AthensMaximus Aris Athens
Political Consultant Intern at Hudson StrategiesPolitical Consultant Intern at Hudson Strategies
Jacob MarlattJacob Marlatt
Operations Manager /Small Business Owner at Tucker Insurance AgencyOperations Manager /Small Business Owner at Tucker Insurance Agency