Carmen K
Great Falls,MT
Summary
Experienced professional focused on meeting or exceeding objectives seeking Healthcare Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Scheduling Coordinator
Pediatric Dentistry Associates
Great Falls, MT
10.2021 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up Dental and Surgical appointments with customers.
- Led a team of six scheduling coordinators.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed over 100 customer calls per day.
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
Great Falls, MT
03.2019 - 10.2021
- Transcribes Physicians orders
- Enters and verifies orders in computer system and communicates appropriately and clearly
- Performs clerical duties which include filing, lab requisitions, scheduling appointments, answering phones, ordering supplies, billing, copying, faxing, data entry, maintaining accurate patient charts
- Orders and maintains appropriate inventory for clinic monitors expenses in accordance with budgetary expectations
- Provides all aspects of direct and indirect patient care, comfort assists with safe and clean environment
- Take and record temperature, pulse, respiration, weight, blood pressure and intake and output, while ensuring documentation meets current standards and policies
- Communicating with Charge Nurse on any changes in patients’ status
- Knowledgeable of sterile techniques and infection control procedures.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Provided in-patient care for five dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
BioMedical Technician/Patient care technician
DaVita HealthCare Partners, Inc
Great Falls, MT
01.2015 - 01.2020
- Transcribes Physicians orders
- Enters and verifies orders in the computer system and communicates appropriately and clearly
- Performs clerical duties as needed which may include filing, lab requisitions, scheduling appointments, answering phones, ordering supplies, billing, copying, faxing, data entry, maintaining patient charts
- Upgrade and maintains R.O
- Water treatment systems, dialysis delivery systems and ancillary equipment while maintaining equipment and supplies in an environment that optimizes patient safety
- Performing building safety inspections to ensure compliance with applicable federal, state, local laws, and regulations
- Orders and maintains appropriate inventory for clinic, monitors expenses in accordance with budgetary expectations
- Provides all aspects of direct and indirect patient care, comfort assists with a safe and clean environment
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Take and record temperature, pulse, respiration, weight, blood pressure and intake and output, while ensuring documentation meets current standards and policies
- Knowledgeable of sterile techniques and infection control procedures.
- Inspected, tested and calibrated medical equipment before installing.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Diagnosed cause of problems and completed repairs.
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
- Assisted customers with budget planning and recommendations on cost-effective replacement alternatives for outdated, issue-prone equipment.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
Certified Nursing assistant/Patient Care Technician
Benefis Healthcare
10.2013 - 04.2015
- Provides all aspects of direct and indirect patient care, comfort, assists with a safe and clean environment, and maintains equipment and supplies in an environment that optimizes patient safety
- Observes patient’s mental and physical condition and reports any changes to the nurse
- Take and record temperature, pulse, respiration, weight, blood pressure and intake and output, while ensuring documentation meets current standards and policies
- Knowledgeable of sterile techniques and infection control procedures
- Transcribes Physicians orders
- Enters and verifies orders in the computer system and communicates appropriately and clearly
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Owner/manager
Pumpkin Patch Daycare Center
12.2010 - 08.2013
- Own and operated daycare through planning, organizing, and employing variety of play and learning activities to encourage all areas of child development including independence and self-esteem
- Attend to health and safety of 8 babies to school-age children, throughout day, and ensure their nutritional, social, and intellectual needs are met
- Adhere to all state regulations and maintain logs of meals and daily activities
- Maintained financial records and processed billing statements for clients
- Data entry manager| scheels all
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Data Entry Manager
Scheels All Sports
Great Falls, MT
05.1998 - 02.2012
- Compiles verifies and enters orders for all department
- Maintained and managed over 25 department budgets
- Assists with payroll and accounts receivable
- Data entry of all goods received in store
- Maintained and Managed Federal-Firearm logs, paperwork, and monthly/annual audits
- Trained Cashiers in Business operations required to complete job assignments.
Education
Certification 2017 MARCOR WATER Purification Certified Technician on water purification, central water plant and portable water purification systems. - Water Purification
Cantell Water Purification
Golden, CO03.2017
Bachelor of Science - Healthcare Management
BELLEVUE UNIVERSITY
Bellevue, NE03.2023
Skills
- Management
- Understands clinical/ medical vocabulary
- Critical Thinking
- Schedule/organizational Management
- Interpersonal Communication Skills
- Proficient computer skills
- Regulatory Standards
- Infection/Safety Control Measures
- EMR Systems
- Patient Admission
- Administrative Duties
- Confidentiality requirements
Certification
2016 NEPHROLOGY NURSING CERTIFICATION COMMISSION
Certified Clinical Hemodialysis Technician
CERTIFICATION 2015 FRESENIUS MEDICAL CARE
Certified 2008 K & T series Technician
CERTIFICATION 2013-Current AMERICAN RED CROSS
Certified BLS/CPR
Timeline
Scheduling Coordinator
Pediatric Dentistry Associates
10.2021 - Current
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
03.2019 - 10.2021
BioMedical Technician/Patient care technician
DaVita HealthCare Partners, Inc
01.2015 - 01.2020
Certified Nursing assistant/Patient Care Technician
Benefis Healthcare
10.2013 - 04.2015
Owner/manager
Pumpkin Patch Daycare Center
12.2010 - 08.2013
Data Entry Manager
Scheels All Sports
05.1998 - 02.2012
Certification 2017 MARCOR WATER Purification Certified Technician on water purification, central water plant and portable water purification systems. - Water Purification
Cantell Water Purification
Bachelor of Science - Healthcare Management
BELLEVUE UNIVERSITY
Similar Profiles
Daizhon EdmondsDaizhon Edmonds
Medical Receptionist at Pediatric Dentistry AssociatesMedical Receptionist at Pediatric Dentistry Associates
Melina CrossMelina Cross
Director, Regional Operations at Guardian Dentistry PartnersDirector, Regional Operations at Guardian Dentistry Partners
JADE WEATHERINGTONJADE WEATHERINGTON
Research Assistant at University of Maryland School of Dentistry Department of Pediatric DentistryResearch Assistant at University of Maryland School of Dentistry Department of Pediatric Dentistry
Ashton TurtonAshton Turton
Crew Member at AMC TheatresCrew Member at AMC Theatres
Wendy FiskeWendy Fiske
Front Office Receptionist at Marshall OrthodonticsFront Office Receptionist at Marshall Orthodontics