Carmen Keys-Lamb
Valencia,CA
Summary
Accomplished leader at Fossil Group Inc., adept in strategic planning and cross-functional collaboration, significantly enhancing team productivity and client satisfaction. Demonstrated excellence in operations management and customer relationship management, achieving challenging objectives and fostering long-term partnerships. Proven track record of exceeding sales targets and driving organizational success through innovative solutions and effective communication.
Overview
25
25
years of professional experience
Work History
Sr. Manager - Marketplace Sales & Stock Strategy
Fossil Group Inc.
11.2023 - 08.2024
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Sr. Manager - Ecommerce Planning
Fossil Group Inc.
03.2022 - 11.2023
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Manager - Ecommerce Merchandising
Fossil Group Inc.
03.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Manager - Sales Strategy & Analytics
Fossil Group Inc.
03.2017 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Senior Account Executive
Fossil Group Inc.
03.2011 - 03.2017
- Optimized territory coverage by strategically allocating resources based on market potential and competitive landscape analysis.
- Conducted regular pipeline reviews with senior leadership to assess progress against goals and devise course corrections if necessary.
- Developed long-term relationships with clients, resulting in increased customer loyalty and repeat business.
- Boosted sales revenue by implementing strategic account plans and conducting regular client meetings.
- Demonstrated resilience in the face of challenges by maintaining a positive attitude and consistently exceeding expectations despite unfavorable market conditions.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills and persuasive techniques.
Senior Retail Buyer
Macy's Inc. (Robinson's May Division)
09.1999 - 05.2006
- Created detailed sales forecasts based on historical data and market trends, informing purchasing decisions for future seasons.
- Maximized inventory turnover by effectively managing purchasing processes and maintaining optimal stock levels.
- Worked closely with marketing teams to develop engaging promotional materials showcasing new product launches or seasonal offerings.
- Increased sales and profitability by developing strategic buying plans for the retail department.
- Negotiated favorable pricing and terms with vendors, resulting in cost savings for the company.
Education
Bachelor of Science - Business Administration - Marketing
University of Southern California
Los Angeles, CASkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Budget oversight
- Excellent communication
- Customer relationship management
Affiliations
- Alpha Kappa Psi Business Fraternity
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