Carmen Krebs
Landrum,SC
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented Medical Receptionist with 11-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Prime Health Solutions, LLC
Lyman, SC
01.2023 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
Medical Administrative Assistant
Wanda J. Starling MD, LLC
Landrum, SC
10.2019 - 07.2022
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
- Maintained a filing system for patient records and physician orders.
- Confirmed patient information, collected copays and verified insurance.
- Documented and responded to incoming correspondences to address questions.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Greeted patients, verified insurance coverage and collected copayments.
- Assisted with referrals and prepared medical records for patients.
Insurance Verification Specialist
Wanda J. Starling MC, LLC
Landrum, SC
07.2012 - 10.2019
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Navigated through multiple online systems to obtain documentation.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Conducted regular audits of patient accounts for accuracy of demographic data.
- Monitored changes in government regulations affecting healthcare reimbursement systems.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Education
High School Diploma -
BGHS
Bowling Green, OH06-1981
Skills
- Insurance Verification
- Referral Verification
- Electronic Medical Records
- Patient Scheduling
- Patient Callbacks
- Telephone Etiquette
- Patient Registration
- Petty Cash Management
- HIPAA Guidelines
- Paperwork Coordination
- Mail Management
Affiliations
- Trustee for Landrum United Methodist Church for 9 years
- Monthly community meal volunteer for 12 years
References
References available upon request.
Timeline
Medical Receptionist
Prime Health Solutions, LLC
01.2023 - Current
Medical Administrative Assistant
Wanda J. Starling MD, LLC
10.2019 - 07.2022
Insurance Verification Specialist
Wanda J. Starling MC, LLC
07.2012 - 10.2019
High School Diploma -
BGHS
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