Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Laborde

Carmen Laborde

Patient Coordinator
Leander,TX

Summary

Enthusiastic and reliable professional with a strong background in customer service, administrative support, and team collaboration. Known for creating positive first impressions, communicating effectively, and maintaining a friendly, professional demeanor in fast-paced environments. Quick to learn new systems and processes, with a strong attention to detail and a genuine commitment to delivering exceptional service. Eager to contribute to a team-oriented workplace where care, efficiency, and professionalism are valued.

Overview

10
10
years of professional experience

Work History

PATIENT COORDINATOR

Northwest Psychiatry
Austin, Tx
05.2023 - Current
  • Streamlined patient scheduling and intake processes, enhancing clinic efficiency and reducing wait times by coordinating with the providers and office staff.
  • Was the primary liaison between patients, medical staff , and insurance providers to ensure seamless communication.
  • Managed confidential medical records and optimized appointment flow using electronic health systems (EHR), improving patient satisfaction and data accuracy.
  • Resolved patient concerns with professionalism and empathy, resulting in increased patient retention and positive feedback scores.
  • Collaborated with healthcare providers to coordinate follow-up care and treatment plans, supporting high-quality patient centered care.

SHIFT LEAD

Toasted Yolk Café
Cedar Park, Tx
07.2022 - 11.2022
  • Ensured responsible service practices through strict ID verification, maintaining compliance with state laws and licensing requirements.
  • Developed strategic server schedules and section placement based on staff strength and anticipated business volume.
  • Oversaw point-of-sale operations, including payment reconciliation, refunds, and account adjustments.
  • Oversaw cleanliness and hygiene standards in accordance with local health regulations and company polices
  • Utilized in-depth product knowledge to guide customers toward informed decisions.
  • Built rapport and trust with clients, resulting in high customer retention and frequent personal referrals.
  • Managed product inventory and streamlined delivery schedules to prevent stockouts and delays.

SUBSTITUTE TEACHER

Altamira Private School
Austin, Tx
08.2020 - 05.2022
  • Developed strong communication and organizational skills while liaising with school staff
  • Adapted teaching methods to suit different grade levels and subject areas
  • Gained experience in managing classroom dynamics and facilitating student learning
  • Followed lesson plans to create a cohesive learning experience
  • Managed the classroom to encourage student participation and maintain a positive environment
  • Adapted teaching methods to individual student needs
  • Supervised students in various settings
  • Grade papers, file work, and organize workspaces for teachers.

CAMP COUNSELOR

CG Victory
Austin, Dallas, Waco, Tx
06.2018 - 08.2020
  • Led daily activities and games for groups of children aged 7-17 at summer camp
  • Assisted in planning and organizing outdoor adventures and team-building exercises
  • Created a safe and inclusive environment for campers to learn and grow
  • Communicated effectively with parents regarding camper progress and any concerns or issues.

Education

HIGHSCHOOL -

Rouse High School
12.2019

Skills

  • Outstanding Verbal Communication
  • Strong Customer Service
  • Adaptable
  • Highly Dependable
  • Self-Motivated
  • Healthcare industry
  • Healthcare System Navigation
  • Documentation
  • Electronic Records Management
  • Results-Focused

Timeline

PATIENT COORDINATOR

Northwest Psychiatry
05.2023 - Current

SHIFT LEAD

Toasted Yolk Café
07.2022 - 11.2022

SUBSTITUTE TEACHER

Altamira Private School
08.2020 - 05.2022

CAMP COUNSELOR

CG Victory
06.2018 - 08.2020

HIGHSCHOOL -

Rouse High School

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