Carmen LeMelle
Vacaville,CA
Summary
Proven Control Cashier with a robust background at the State Of California Department of Motor Vehicles, showcasing exceptional money handling and customer service excellence. Expert in efficient transaction processing and enhancing customer satisfaction, demonstrated through adept problem-solving and empathy. Achieved significant improvements in payment accuracy and customer loyalty program enrollment. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
38
38
years of professional experience
Work History
Control Cashier
State Of California Department Of Motor Vehicles
Vacaville, CA
01.1985 - 05.2023
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained productive relationships with employees.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered customer inquiries regarding store policies and procedures.
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Some College (No Degree) - Business Administration And Management
Solano Community College
Fairfield, CASkills
- Product restocking
- Drawer balancing
- Returns processing
- Money handling
- Payment posting
- Merchandise restocking
- Cleaning and sanitizing
- Credit and cash transactions
- Professionalism and courtesy
- Ordering and stocking
- Decision making aptitude
- Empathy and patience
- Payment collection
- Staff training
- Cash handling expertise
- Customer relations
- Complaint resolution
- Patience and empathy
- Dependability and reliability
- Complex Problem-solving
- Identification checks
- Cash handling
- Work ethic and integrity
- Report preparation
- Staff mentoring
- Receipt handling
- Customer assistance
- Time management skills
- Customer service excellence
- Records maintenance
- Product knowledge
- Data entry
- Order verification
- Inventory restocking
- Reliability and punctuality
- Refund handling
Affiliations
- While working raised 4 kids. Volunteered for sporting events while kids played in elementary, high school and private clubs. I was also on the Board for Atlantic little league for baseball. Volunteered for baseball and basketball
Timeline
Control Cashier
State Of California Department Of Motor Vehicles
01.1985 - 05.2023
Some College (No Degree) - Business Administration And Management
Solano Community College
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