Carmen lemon
Cape Coral,FL
Summary
Compassionate Well-Rounded Registered Nurse with distinguished understanding of hospital functions. Develop comprehensive post-treatment plans with patients and doctors for quality healthcare. Committed to patient education and advocacy. Ohio and Florida State Board Certified Registered Nurse with over 20 years of experience delivering high-quality care to patients in outpatient and inpatient care units. Proven leader effective at uniting and guiding nursing teams toward achieving patient care goals, improving satisfaction and supporting wide-spread healthcare system improvements. Focused on continuously advancing expertise in nursing care while driving innovation. Compassionate RN bringing 20-year background selecting appropriate mediums of visual expressions and implementing treatment strategies consistent with therapeutic objectives. Supportive and motivational professional familiar with case management, service planning and curriculum development. Committed to providing trusting and open atmosphere to encourage learning and participation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RN Case Management
Encompass Healthcare
12.2023 - Current
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Facilitated multidisciplinary team meetings, promoting open dialogue among various healthcare professionals involved in each patient''s case.
- Implemented quality improvement initiatives based on evidence-based practices, enhancing overall case management effectiveness.
- Provided education on available resources and support services to empower patients in managing their own health goals.
- Analyzed trends and data to inform decision-making and program development.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Monitored patient progress, regularly updating documentation and communicating relevant information to all pertinent stakeholders.
- Reduced hospital readmissions by effectively implementing discharge planning strategies and ensuring appropriate post-acute care coordination.
- Conducted ongoing assessments of patients'' needs, adjusting care plans as necessary to address changing circumstances or conditions.
- Identified potential barriers to successful outcomes, proactively developing action plans to mitigate risks or address challenges.
- Developed strong relationships with healthcare providers to ensure patient-centered care was consistently provided.
- Advocated for patients'' rights, addressing concerns or grievances through effective communication and conflict resolution techniques.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Improved patient outcomes with timely interventions and proactive case management solutions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with insurance companies to obtain authorizations for needed services while minimizing out-of-pocket costs for patients.
- Managed high caseloads, prioritizing tasks and maintaining organized records for timely follow-ups and accurate reporting.
Registered Nurse Clinical Team Lead
Lee Memorial Health Systems, HealthPark Medical Center
02.2021 - Current
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Rendered telephone advice according to established guidelines and protocols.
- Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Communicated triage information to primary care team to discuss disposition.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Documented services discussed and provided details in electronic medical records.
- Cultivated professional conduct operating under triage nursing care guidelines.
- Offered medical advice and recommendations based on physician guidance and clinical protocols.
- Answered and responded to incoming calls from patients to assess patient symptoms, determine health status and identify needs.
- Documented symptoms, complaints and issues discussed during calls and actions taken in patient medical records.
- Requested direction from physicians to determine best clinical course of action and recommendations in specific patient situations.
- Communicated patient conversations with other care team members for appropriate follow up.
- Answered incoming patient calls, gathering history and symptoms to facilitate patient care.
- Rendered telephone advice according to sound base of critical thinking and protocols.
- Documented patient call with detailed progress notes in electronic medical records.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Clinical /Telephone Triage Nurse
OptumHealth
05.2020 - 02.2021
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Monitored patient reactions after administering medications and IV therapies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Provided empathetic support to patients dealing with sensitive health issues, maintaining a compassionate tone throughout each conversation.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Clinical Nurse, REGISTERED NURSE
UNIVERSITY OF CINCINNATI MEDICAL CENTER
01.2010 - 05.2019
- Collaborated with physicians and staff in other disciplines.
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Prepared charts for clinic patients, gathering hospital records and test results.
- Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Carried out comprehensive care focused on patient needs and meeting care goals.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
- Triaged patients' issues based on stated symptoms, basic assessments and documented vitals.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Assessed healthcare needs of patients by conducting health evaluations.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Analyzed, collected and recorded patient health data.
- Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Directed assistive personnel to maintain safe, efficient and effective care.
REGISTERED NURSE
VISITING NURSE OF
05.2013 - 10.2016
- Performed Start of Care and Return Care visits.
- Utilized Oasis Medicare documentation.
- Provided mental health care, rehab therapies, hospice care, and private nursing duties.
REGISTERED NURSE
SUMMIT BEHAVIOR HEALTH
05.2010 - 10.2011
- Primary duty is to calm the milieu care coordination for restore to competency patients and long term patients Oversaw therapeutic program workers and LPN staff.
Registered Nurse, Medical-Surgical Unit
| UNIVERSITY OF CINCINNATI MEDICAL CENTER
06.2002 - 01.2010
- Performed inpatient acute nursing care from 2002,.
- Developed expertise in intensive care units, Med/surg units, ER, and Medical and Cardiac Step Down Units.
- Solid Organ Transplant.
- Medical and Surgical Float Pool Performed Charge Nurse duties.
- Preceptor of Novice Nurses Case management , discharge planning and care coordination.
- Participated in bedside reporting and handoff at change of shift and for patient transfers.
- Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Documented nursing intervention and patient and family responses accurately and in compliance with hospital policies.
- Observed patient's heart rate, blood pressure and respiration for signs of distress.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Performed cardiopulmonary resuscitation accurately and effectively.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Delivered care to 4-8 patients per day, including coordinating and evaluating interdisciplinary care.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Delivered high-quality nursing care to patients on 30-bed medical-surgical unit.
- Reached out to patients to convey lab results and provide care instructions.
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Specialized in nursing care for patients requiring continuous and comprehensive observation and acute trauma patients with multitudes of injuries.
Education
Associate of Science - Nursing
ASSOCIATE oF NURSING, CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
Cincinnati, OH06.2002
Skills
- Patient monitoring
- Unit administration
- Medical screening
- Community advocate
- Critical care
- Long-Term Care
- Epic EHR Management
- Nursing Plan Development and Modification
- Intake and discharge
- Documenting vitals
- Home visits
- BAC screening/drug screen collection
- Taking vitals
- Patient discharging
- Coordinating referrals
- Medical assessment
- Health and wellness expertise
- Hearing screenings
- Nursing staff leadership
- Geriatric treatment knowledge
- Acute and rehabilitative care
- Patient Care
- Medication and IV administration
- Diagnostic tools experience
- Diabetes management
- Patient education and counseling
- IV and venipuncture certified
- Electronic Health Records Management
- Tracheostomy care
- Gastrostomy tube care
- Staff Development and Precepting
- Health care consultation
- Nursing Plan Development
- Seizure management
- Patient Satisfaction and Process Improvement
- Direct and Indirect Patient Care
- Follow-up calls
- Sick visit procedures
- Colostomy care familiarity
- OR and ER experience
- Disease management programs
- Patient care planning
- Urology specialist
- Mobility Assistance
- Family and patient support
- Inpatient and outpatient care
- Psychiatric and Mental Health Care
- IV drug therapy management
- Strong medical ethic
- Patient Management
- SBAR communication
- Community Program Referrals
- Well visit procedures
- EMR / EHR
- CPR/AED
- Blood Draw and Sample Collection
- Microsoft Office
- Documentation
- Home care
- Discharge Planning
- ICD-10
- Case Management
- Vitals monitoring
- Clinical assessment
- Insulin medication assistance
- Critical Thinking
- Medication monitoring
- Strong Clinical Judgment
- Case Evaluation
- Medication Administration
- Student Precepting
- Training staff
- Preventive health
- Interdisciplinary Collaboration
- Compassionate and Caring
- Needs Assessment
- Resource Management
- Referral Generation
- Collecting vitals
- Electronic Recordkeeping
- Delegation and Motivation
- Accurate Documentation
- Certified in CPR/AED
- Attention to Detail
- Intravenous therapy
- Diet and Nutrition
- Diagnostic Test Ordering
Certification
COMMUNICATION
Conversational Spanish
LEADERSHIP
Nursing Union Representative- liaised between nurses and administrators for contract
negotiations. 2
Additional Information
Bls Certified
Expiration Date 12/2025
Multistate Registered Nurse 9526737 Expiration Date: 04/30/2025
Timeline
RN Case Management
Encompass Healthcare
12.2023 - Current
Registered Nurse Clinical Team Lead
Lee Memorial Health Systems, HealthPark Medical Center
02.2021 - Current
Clinical /Telephone Triage Nurse
OptumHealth
05.2020 - 02.2021
REGISTERED NURSE
VISITING NURSE OF
05.2013 - 10.2016
REGISTERED NURSE
SUMMIT BEHAVIOR HEALTH
05.2010 - 10.2011
Clinical Nurse, REGISTERED NURSE
UNIVERSITY OF CINCINNATI MEDICAL CENTER
01.2010 - 05.2019
Registered Nurse, Medical-Surgical Unit
| UNIVERSITY OF CINCINNATI MEDICAL CENTER
06.2002 - 01.2010
Associate of Science - Nursing
ASSOCIATE oF NURSING, CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
COMMUNICATION
Conversational Spanish
LEADERSHIP
Nursing Union Representative- liaised between nurses and administrators for contract
negotiations. 2
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