Carmen Leon
Roswell,NM
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Holiday Inn Express. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at managing front office operations while maintaining a welcoming environment, ensuring high-quality service delivery, and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Wingstop Restaurant
07.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Dairy Queen Grill & Chill
05.2019 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Arts - Psychology
Eastern New Mexico University
Roswell, NMSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Front office management
- File organization
- Sensitive information handling
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
02.2024 - Current
Cashier
Wingstop Restaurant
07.2021 - 05.2022
Manager
Dairy Queen Grill & Chill
05.2019 - 03.2021
Associate of Arts - Psychology
Eastern New Mexico University
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