Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Carmen L. Garcia

Ephrata,PA

Summary

Seeking an opportunity in a fast-paced, demanding, and multitasking environment to grow and learn.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Principal Administrative Associate Level 1 – Ordered Deduction Associate

NYC FISA/OPA
New York, NY
06.2019 - Current
  • Company Overview: Office of Payroll Administration Ordered Deduction Unit
  • Examination and Validation of Higher Education, Bankruptcy, IRS Tax levies, New York State Department of Taxation and Finance Levies and Creditor Garnishment Income execution withholding orders
  • Make Determination as to the legality of the Court Orders
  • Examine employee’s payroll to determine the extent of debt and availability of wages to garnish
  • Perform Data entry into computerized Payroll Management System and Payroll Information system
  • Processing and reconciliation of Higher Education and Bankruptcy escrow checks for distribution to creditors
  • Responsible for examining IRS Tax levies, New York State Department of Taxation and Finance
  • Review ordered deduction reports by comparing documents against control data
  • Compile daily, weekly and monthly statistical reports
  • Maintain liaison with external agencies
  • Data entry, Mail and Payment Processing and distribution
  • Office of Payroll Administration Ordered Deduction Unit

Clerical Associate II – Child Support Assistant

NYC HRA Child Support
Long Island City, NY
06.2012 - 06.2019
  • Company Overview: (OCSE)
  • Assist interview unit which consist of 5 caseworkers and 1 Supervisor with all Clerical Duties and Data entry
  • Build cases in Child Support Management System to submit to Court Prep Unit
  • Compile Information about the Absent Parent in Welfare Management System (WMS), Assest and Child Support Management System (CSMS)
  • Prepare Caseworkers weekly Report and submit to supervisor/Director for approval
  • Assist Caseworker in translation for Spanish speaking clients
  • Replenish and distribute office supplies to interview unit
  • Created a system for weekly interview log to assist supervisor complete weekly interview report
  • Imaging scanning documents to HRA 1 Viewer
  • (OCSE)

Clerical Associate III – Customer Service Cashier

NYC HRA Finance
New York City, NY
11.2013 - 06.2019
  • Company Overview: Division of Account Receivable and Billing
  • Staff the Cashier’s window where customers come to make payments, assist clients with money orders, checks and credit card payments
  • Assist clients with billing concerns by checking Info Sources, confirmation of payment, and the amount of payment to be made
  • Assist Spanish speaking client on the phone and in person with Medicaid Payment and Medicaid issues assist all clients on the telephone and in person for any updates in Medicaid status
  • Use Bank of America (BOA) Cash Pro System to make deposits into NYC Fiscal Operation Bank Accounts
  • Prepare documents and batches for data entry into the Division of Accounts Receivable and Billing (DARB) computerized system
  • Examine and certify various forms and information to assess, determine type of action needed to assist clients
  • Maintain appropriate manual and computer based filling and accounting systems of records, journals, vouchers, and worksheets for all transaction
  • Receive, sort, and distribute milling and other correspondence
  • Prepare deposit slip for bank deposits
  • Verify check information and prepare reconciliation input forms for the daily cash receipts journal
  • Division of Account Receivable and Billing

Clerical Associate III - Administrative Assistant

NYC Administration for Children Services
New York City, NY
03.2003 - 06.2010
  • Created a Tracking system / Data Entry System (used agency-wide)
  • Tracked site visit reports for all team members
  • Compiled and submitted a weekly, monthly and quarterly report tracking all Site visits, and weekly meetings
  • Created flyers, invitations and registration forms of upcoming training events, and meetings on a monthly basis, for Health Coordinator, Mental Health Coordinator, Nutrition coordinator and Social Service Coordinator
  • Assist Content area Expert on day of trainings, organizing location of trainings, Registration, Distributing of Materials, assisting attendees by providing them with information of trainings or other documentations
  • Assisted Nutrition coordinator in developing and organizing, Department of Health Height & Weight Study which stated the status of obesity of Head Start Children in NYC
  • Schedule Head Start Directors and Kitchen staff of NYCDOH Food Handlers Training and Exam
  • Researched and provided information to Delegate Agencies Staff on MAT, to ensure that all Delegate Agency staff receive the correct information, Prepared workbook and materials for staff participating in MAT training
  • Created and kept up to date contracts for Mental Health Coordinator
  • Created Certificate of Attendance for training attendees
  • Produced assessment of evaluation of training Health Coordinator, Mental Health Coordinator, Nutrition coordinator and Social Service Coordinator
  • Scheduling and organizing calendar and appointments, maintain order of caseload of 30+ Delegate Agencies and head start sites, typed memos, emails, documents and correspondence answered telephones and delegated messages to proper staff
  • Processed and submitted team members time sheet and schedule, kept track of schedule and biweekly reports, organized calendar, ensuring that there are no conflicts and make changes and inform proper staff of any changes
  • Attended and recorded minutes at weekly Team meetings

Administrative Assistant - Word Processor II (Child and Adult Care Food Program)

NYC FIA/Human Resources Administration
New York, NY
08.2000 - 03.2003
  • Secretary to program Director, Scheduled and organizing meetings for Caseworker, Supervisor and program Director
  • Filing documents pertaining to CACFP Staff, and Providers, Locating provider’s information in ACCIS, Data entering provider’s information to process provider payment
  • Informing Providers by telephone and mail of services and health and safety workshop
  • Translated Health, and Safety material in Spanish to our Spanish-speaking providers
  • Liaison to Building Management to assist unit with move to new location
  • Was FIA/CACFP Liaison on the Labor-Management-Quality of Work Life Committee (QWL) interacting with Building management and Union in ensuring building maintenance is in accordance with city standards

Education

Hotel and Restaurant Management - Intensive 900-hour program consist of essential Hotel and Restaurant Management skills which include the following: Introduction to Hospitality, Ops I - Front Office Operations/Fidelio Opera/Tourism, Ops II - Housekeeping Management/ Security Management, Food & Beverage Operations, Back Office Administration/ Personal & Professional Development/Convention Sales & Services, Restaurant Management

Star Career Academy of New York
New York City
03.2012

New York State GED -

New York City
01.2000

Skills

  • Proficient Typist: 35 WPM
  • Competent in Microsoft Office Applications
  • Child Support Welfare Management System (CSMS), Welfare Management System (WMS), Division of Account Receivable and Billing (DARB) IMAGING E-PREP & REPORTING TOOLS, HRA One Viewer Fidelio Opera, Payroll Management System (PMS), Payroll Information (PI), CHARMS, Garnishment Information Systems (GIS)
  • Payroll Administration

Certification

  • 2011/2012, Star Career Academy of NY, 4 Academic Excellence Award, 2 Perfect Attendance Award, 2 Directors List Award
  • 2008, NYC Department Citywide Administration Services, Managing Multiple Bosses, Meeting the Demands and Conflicting Priority
  • 2008, NYC Administration for Children Services, Child Abuse and Maltreatment reporting and prevention
  • 2007, NYC Department Citywide Administration Services, Administrative Professional Certificate, Dealing with Difficult People, Managing Multiple Priorities, Letter & Memo Writing

Languages

Fluent in Spanish, read, write, understand, translate Spanish by writing and speaking

Languages

Spanish
Professional

Timeline

Principal Administrative Associate Level 1 – Ordered Deduction Associate

NYC FISA/OPA
06.2019 - Current

Clerical Associate III – Customer Service Cashier

NYC HRA Finance
11.2013 - 06.2019

Clerical Associate II – Child Support Assistant

NYC HRA Child Support
06.2012 - 06.2019

Clerical Associate III - Administrative Assistant

NYC Administration for Children Services
03.2003 - 06.2010

Administrative Assistant - Word Processor II (Child and Adult Care Food Program)

NYC FIA/Human Resources Administration
08.2000 - 03.2003

Hotel and Restaurant Management - Intensive 900-hour program consist of essential Hotel and Restaurant Management skills which include the following: Introduction to Hospitality, Ops I - Front Office Operations/Fidelio Opera/Tourism, Ops II - Housekeeping Management/ Security Management, Food & Beverage Operations, Back Office Administration/ Personal & Professional Development/Convention Sales & Services, Restaurant Management

Star Career Academy of New York

New York State GED -

Similar Profiles

CREATE PROFILE
Carmen L. Garcia