Carmen Liggins
Powder Springs,GA
Summary
Detail-oriented Business Operations Manager with extensive experience in coaching teams and driving operational efficiency. Proven track record in administration, customer service, and multitasking. Committed to delivering exceptional customer service and creating positive experiences.
Overview
24
24
years of professional experience
Work History
Business Operations Manager
The Perfumed Court
Marietta, GA
11.2012 - 07.2024
- Managed the daily operations of the business, including staff scheduling.
- Mitigated business risks by collaborating closely with staff members and evaluating performance strategies to enhance operational efficiency.
- Implemented successful business strategies to increase revenue and target new markets.
- Enhanced supply chain efficiency through vigilant inventory monitoring and timely order placement to maintain optimum stock levels.
- Offered hands-on mentorship and effective leadership to recently recruited employees in order to enhance their understanding of different organizational initiatives. Simultaneously managed workload distribution among team members by allocating tasks based on priorities and objectives.
- Facilitated the smooth execution of sales events for excess inventory that reduced capital losses.
- Resolved conflicts and addressed business problems by attentively listening to customer concerns and providing suitable feedback, resulting in increased customer satisfaction.
- Demonstrated an ability to form rapports that led to successful collaborations.
Senior Patient Service Coordinator
Sports Physical Therapy of Ny
New York, NY
12.2005 - 07.2010
- Coordinated patient care plans, scheduling appointments, and procedures while monitoring patient progress and outcomes to ensure quality care.
- Identified potential patient care problems and trends that resulted in efficient resolution of complex customer service issues, ultimately optimizing patient satisfaction.
- Assisted with filing insurance claims on behalf of patients.
Client Associate
Chase Bank
New York, NY
02.2000 - 03.2004
- Assisted with client onboarding and account openings, including gathering documents and data entry.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Bronx Community College of The City University of New York
The Bronx, NY06-1994
Skills
- Project Execution Management
- Budget Management
- Effective Decision Analysis
- Business Administration
- Problem-Solving Skills
- Decision-making capabilities
- Cost Reduction & Containment
- Onboarding and training
- Logistics Management
- Data Management
Languages
Spanish
Native/ Bilingual
Timeline
Business Operations Manager
The Perfumed Court
11.2012 - 07.2024
Senior Patient Service Coordinator
Sports Physical Therapy of Ny
12.2005 - 07.2010
Client Associate
Chase Bank
02.2000 - 03.2004
Bronx Community College of The City University of New York
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