Carmen Lindsey
Decatur,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
Mister Car Wash
04.2023 - 08.2023
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Safely and politely direct customers into the car wash tunnel.
- Help maintain the location’s appearance by pressure washing cars and tunnels and refilling cleaning material barrels.
- Trained new team members in guest service procedures, contributing to a consistent brand experience.
Customer Service Associate
Walgreens Pharmacy
04.2022 - 07.2022
- Registered sales on assigned cash register and provides courteous, fair, friendly, and efficient checkout service to customers
- Engaged with customers and patients by greeting them and offering product and service assistance
- Customer purchases are registered on the assigned cash register, cash is collected, and change is distributed as needed; voids, returns, rain checks, refunds, and exchanges are processed as needed
- Maintained records, takes inventory, and keeps counters and shelves tidy and stocked
- Checked in and priced merchandise as required or as directed by store manager or communicated by the shift leader.
Store Associate
Finish Line
07.2021 - 02.2022
- Performed duties related to sales and customer service
- Performed cashiering, stockroom upkeep and store upkeep as needed
- Maintained company standards regarding personal sales metrics.
Hostess
Chili's Restaurant
06.2020 - 08.2020
- Greeted and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Presented menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Accepted and organize reservations, and prioritize reservations to accommodate customers
- Prepared seating assignments prior to service and present plan to restaurant during pre-shift meeting
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Addressed guest requests or complaints and escalated major complaints to manager.
Lifeguard
Point Mallard Aquatic Center
05.2019 - 09.2019
- Responsible for operating cooking equipment, preparing food, mixing ingredients, ensuring food quality, maintaining food preparation areas clean, collecting payment from customers, and serving orders
- Observed the activities of swimmers, enforced applicable pool policies and regulations, rescue swimmers in distress, and provide emergency care.
Education
Bachelor of Science - Healthcare Administration
Samford University
Birmingham, AL04.2026
Graduated -
Austin High School
05.2022
Skills
- Microsoft Office Skills
- Exceptional communication
- Guest Relations
- Customer Service
- Financial Transactions
Certification
- Institute for Healthcare Improvement- Human Factors and Safety- 04/18/2024
- Institute for Healthcare Improvement- Leading Quality Improvement- 04/19/2024
Timeline
Guest Service Specialist
Mister Car Wash
04.2023 - 08.2023
Customer Service Associate
Walgreens Pharmacy
04.2022 - 07.2022
Store Associate
Finish Line
07.2021 - 02.2022
Hostess
Chili's Restaurant
06.2020 - 08.2020
Lifeguard
Point Mallard Aquatic Center
05.2019 - 09.2019
Bachelor of Science - Healthcare Administration
Samford University
Graduated -
Austin High School
- Institute for Healthcare Improvement- Human Factors and Safety- 04/18/2024
- Institute for Healthcare Improvement- Leading Quality Improvement- 04/19/2024
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