Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
Mister Car Wash
04.2023 - 08.2023
Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Safely and politely direct customers into the car wash tunnel.
Help maintain the location’s appearance by pressure washing cars and tunnels and refilling cleaning material barrels.
Trained new team members in guest service procedures, contributing to a consistent brand experience.
Customer Service Associate
Walgreens Pharmacy
04.2022 - 07.2022
Registered sales on assigned cash register and provides courteous, fair, friendly, and efficient checkout service to customers
Engaged with customers and patients by greeting them and offering product and service assistance
Customer purchases are registered on the assigned cash register, cash is collected, and change is distributed as needed; voids, returns, rain checks, refunds, and exchanges are processed as needed
Maintained records, takes inventory, and keeps counters and shelves tidy and stocked
Checked in and priced merchandise as required or as directed by store manager or communicated by the shift leader.
Store Associate
Finish Line
07.2021 - 02.2022
Performed duties related to sales and customer service
Performed cashiering, stockroom upkeep and store upkeep as needed
Maintained company standards regarding personal sales metrics.
Hostess
Chili's Restaurant
06.2020 - 08.2020
Greeted and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
Presented menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
Accepted and organize reservations, and prioritize reservations to accommodate customers
Prepared seating assignments prior to service and present plan to restaurant during pre-shift meeting
Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
Addressed guest requests or complaints and escalated major complaints to manager.
Lifeguard
Point Mallard Aquatic Center
05.2019 - 09.2019
Responsible for operating cooking equipment, preparing food, mixing ingredients, ensuring food quality, maintaining food preparation areas clean, collecting payment from customers, and serving orders
Observed the activities of swimmers, enforced applicable pool policies and regulations, rescue swimmers in distress, and provide emergency care.
Education
Bachelor of Science - Healthcare Administration
Samford University
Birmingham, AL
04.2026
Graduated -
Austin High School
05.2022
Skills
Microsoft Office Skills
Exceptional communication
Guest Relations
Customer Service
Financial Transactions
Certification
Institute for Healthcare Improvement- Human Factors and Safety- 04/18/2024
Institute for Healthcare Improvement- Leading Quality Improvement- 04/19/2024
Timeline
Guest Service Specialist
Mister Car Wash
04.2023 - 08.2023
Customer Service Associate
Walgreens Pharmacy
04.2022 - 07.2022
Store Associate
Finish Line
07.2021 - 02.2022
Hostess
Chili's Restaurant
06.2020 - 08.2020
Lifeguard
Point Mallard Aquatic Center
05.2019 - 09.2019
Bachelor of Science - Healthcare Administration
Samford University
Graduated -
Austin High School
Institute for Healthcare Improvement- Human Factors and Safety- 04/18/2024
Institute for Healthcare Improvement- Leading Quality Improvement- 04/19/2024
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