Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Training
Timeline
Generic

Carmen L. Lopez

Charlton,MA

Summary

Customer Service focused Professional, with over 23 years of experience working with low-income residential properties and social service programs. Proven record of improving occupancy ratings by expediting the interviewing process to applicants who are in dire need of housing and decreasing their homeless status. Competitive leader skilled at communicating effectively with diverse community populations. Competent with state and federal regulations / compliance issues.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Mixed Supervisor/Hearing Liaison

Department of Transitional Assistance
08.2022 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks for EA, TAFDC, and SNAP eligibility programs.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Complete teams EPRS in accordance with the agency's policies.
  • Approve weekly payroll in SSTA.
  • Present findings at Hearings by testifying to evidence as a result of the Department's action taken.

Sr, Property Manager/Supervisor

Barkan Management, LLC
01.2021 - 08.2022
  • Provide direction and leadership in efficiently managing low-income elderly/disabled Section 8 and DMH properties.
  • Identify areas of need with the homeless communities and provide homes when available.
  • Created and administered programs, policies, and strategies resulting in increased occupancy rate by doing aggressive outreach to homeless shelters and housing authorities.
  • Maintained 100% compliance with Mass Housing and HUD regulations.
  • Led resident meetings, respond to questions and/or concerns, and investigated and resolved issues.
  • Process Section 8 program, move in, interim and annual recertification by interviewing and collecting income, asset and expenses to determine eligibility.
  • Act and supervise Resident Service Coordinator to identify residents who are in need of rental assistance and process applications for RAFT and SHERA fundings to avoid evictions.
  • Supervise a team of 5 employees at each site, performance evaluation, payroll, coaching.

Property Manager

APT Management
01.2016 - 12.2020
  • Provide direction and leadership in efficiently managing a low-income elderly/disabled Section 8 and State of Massachusetts 13A property.
  • Processed income eligibility paperwork for program eligibility on a daily basis for move-ins, annual re-certifications, and interim (income change) certifications.
  • Maintained 100% compliance with Mass Housing regulations (MOR/AMR).
  • Led resident meetings, respond to questions and/or concerns, and investigated and resolved issues.
  • Ran government (EIV) income verification monthly to ensure any unreported income is being reported in a timely manner and adjusted rent calculations accordingly.
  • Process Accounts Payable and Financial Analysis with attention to detail.
  • Supervise, monitor, and conduct performance evaluation for my onsite staff.

Property Manager

Beacon Communities, LLC
01.2013 - 10.2015
  • Provided direction and leadership in efficiently managing a low-income (Section 8), LIHTC and HOME residential property turning-around several low-performing areas.
  • Interviewed applicants and residents and processed income eligibility paperwork to ensure Section 8 program eligibility.
  • Gathered income, asset and expenses to ensure eligibility and determine Section 8 rent.
  • Processed all interim re-certifications when there was a change in income to determine rent amount.
  • Ran government income verification monthly to ensure any unreported income is being reported in a timely manner and adjust rent calculation accordingly.
  • Maintained a detailed files for every applicant and resident of the property.
  • Maintained compliance with housing agency regulations.
  • Headed resident meetings, responded to questions, and investigated and resolved issues. Built strong relationships with diverse residents, including immigrants, the disabled, and the underserved.

Assistant Property Manager

Winn Residential
01.2003 - 01.2013
  • Managed all aspects of a 250-unit residential low-income (Section 8) property providing high levels of customer service.
  • Interviewed residents and processed income eligibility paperwork to ensure Section 8 program eligibility.
  • Gathered income, asset and expenses to ensure eligibility and determine Section 8 rents.
  • Processed all interim income change certification in a timely fashion.
  • Ran government income verification monthly to ensure any unreported income was being reported in a timely manner and rent calculations adjusted accordingly.
  • Ensured all re-certifications were completed to ensure timely payments from MASSHousing and HUD.
  • Maintained detailed files for every low-income housing applicant and resident.
  • Trained up to 8 management and administrative employees ensuring they met performance expectations.

Senior Case Manager

Elder Services of Worcester
01.2001 - 01.2003
  • Managed a caseload of approximately 90 elderly and/or disabled, low-income clients in need of social services. Highly familiar with Americans with Disabilities Act (ADA) requirements.
  • Interviewed applicants to determine program eligibility.
  • Case management with detailed file information and program eligibility adjustments.
  • Assisted clients in obtaining government services such as affordable housing, transportation for medical appointments, Social Security (SSI), Medicare, and other federally and state funded programs.
  • Processed program eligibility for clients and provided referrals to other government agencies.
  • Communicated effectively with diverse populations, including the underserved.

Home Care Supervisor

Family Services of Central Massachusetts
01.1997 - 01.2001
  • Processed client program eligibility for approximately 90 elderly and/or disabled low-income clients.
  • Provided referrals to government agencies demonstrating extensive familiarity of social service programs.

Enumerator and Enumerator Supervisor

U.S. Census Bureau
01.2000 - 01.2020
  • Conducted approximately 50 household interviews per day with local residents providing the highest level of customer service.
  • Gathered, entered and reported on census data / information in a timely fashion.
  • Interviewed, hired and supervised enumerators. Created staff schedule and approved payroll.
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Increased efficiency in data entry by accurately inputting collected information into the designated database system.

Education

Bachelor of Science - Business Administration and Social Services, Management Concentration

Becker College
Worcester, MA
05.2019

Skills

  • Hearings/Appeals
  • Extensive Interviewing Skills
  • Strong Oral and Written Skills
  • Benefit Eligibility
  • Supervisory
  • Case Management
  • Bilingual English/Spanish
  • Compliance / Regulation
  • Client Communications
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Analytical thinking

Affiliations

  • National Affordable Housing Management Association (NAHMA)
  • New England Affordable Housing Management Association (NEAHMA)
  • Spectrum Enterprise
  • Institute of Real Estate Management (IREM)

Certification

  • C3P Low Income Tax Credit Certified
  • National Affordable Housing Professional Designation (NAHP)
  • Specialist in Low-Income Housing Credit Management (SHCM)
  • Accredited Residential Manager (ARM)
  • Fair Housing/504/ADA Designation Certified (FHC)
  • Certified Manager of Public Occupancy (CPO)
  • Real Estate Agent, Massachusetts, 2016
  • Notary Public, Massachusetts

Languages

Bilingual in English and Spanish

Training

  • Licensed Real Estate Agent, Massachusetts Board of Registration, Real Estate Brokers and Salespersons, 2016
  • Commonwealth of Massachusetts Certified Notary Public

Timeline

Mixed Supervisor/Hearing Liaison

Department of Transitional Assistance
08.2022 - Current

Sr, Property Manager/Supervisor

Barkan Management, LLC
01.2021 - 08.2022

Property Manager

APT Management
01.2016 - 12.2020

Property Manager

Beacon Communities, LLC
01.2013 - 10.2015

Assistant Property Manager

Winn Residential
01.2003 - 01.2013

Senior Case Manager

Elder Services of Worcester
01.2001 - 01.2003

Enumerator and Enumerator Supervisor

U.S. Census Bureau
01.2000 - 01.2020

Home Care Supervisor

Family Services of Central Massachusetts
01.1997 - 01.2001

Bachelor of Science - Business Administration and Social Services, Management Concentration

Becker College

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