Carmen Long
Lake Stevens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with, conflict resolution, coordinating paperwork and serving customer needs.
Overview
4
4
years of professional experience
Work History
Health Unit Coordinator
Evergreen Hospital
04.2023 - Current
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
Educator
Lululemon Athletica
05.2022 - Current
- Interact with guests to ensure they have great guest experience while educating, assessing and customizing each guests individual needs.
- Provide each guest with a seamless guest experience from the moment they enter the store until they go through check out.
- Solved customer challenges by offering relevant products and services.
- Operated POS terminals
Boys and Girls Club
Boys And Girls Club Of Lake Stevens
06.2020 - 08.2022
- Acted as positive role model for team participants and in community.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
Education
Early Childhood Education
Everett Community College
Everett, WAHigh School Diploma -
Lake Stevens Sr High School
Lake Stevens, WA06.2021
Skills
- Epic Systems Proficiency
- Conflict and Complaint Resolution
- Workflow Management
- Verbal and Written Communication
- Creative Solutions
- Microsoft Office proficiency
- Time Management
Timeline
Health Unit Coordinator
Evergreen Hospital
04.2023 - Current
Educator
Lululemon Athletica
05.2022 - Current
Boys and Girls Club
Boys And Girls Club Of Lake Stevens
06.2020 - 08.2022
Early Childhood Education
Everett Community College
High School Diploma -
Lake Stevens Sr High School
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