Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Additional Information
Generic

Carmen Looney

Detroit,MI

Summary

Dynamic professional seeking a challenging position that leverages extensive skills in client relations and onboarding processes to drive organizational success. Recognized for exceptional organizational abilities, ensuring seamless transitions and high levels of client satisfaction. Highly adaptable and dependable, consistently meeting evolving needs while fostering effective communication, thorough documentation, and collaborative teamwork to achieve successful outcomes. Committed to contributing valuable leadership experience to enhance operational efficiency and support strategic goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Surgical Boarding Specialist Coordinator

Karmanos Cancer Center
Detroit, MI
05.2021 - Current
  • Enter data, generated reports, and produced tracking documents.
  • Manage documentation and maintained accurate records for physicians and collaborative departments.
  • Utilize advanced portals for obtaining,managing authorizations and financial clearance for all surgical needs.
  • Proficient in CPT and ICD10 coding.
  • Facilitate smooth transitions between departments by communicating effectively with colleagues about pertinent information related to patient care.
  • Conduct thorough assessments of each patients unique requirements, creating customized care tailored to their specific needs.
  • Increase customer satisfaction by addressing and resolving complaints in a timely manner.
  • Implement process improvements that enhanced team productivity and efficiency.

Lead Medical Assistant

BAYLOR ST. LUKES SENIOR CARE CLINIC
10.2019 - 04.2021
  • Lead Medical Assistant provided vision, focus and influence.
  • Lead Senior Care clinical team, maintaining consistent and quality patient care
  • Created and delegated daily assignments ensuring productive workflow
  • Served as liaison to physician, nurse management and clinical team to maintain cross functional relationships
  • Ensured assigned responsibilities are preformed according to company policy
  • Identified team goals and evaluated team progress for quality and guideline compliance
  • Performed billing and charge capture reconciliations
  • Trained and mentored new hires, organized team initiatives, conflict resolution
  • Managed inventory and stock
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.

Lead Medical Assistant

UNIVERSITY PHYSICIANS GROUP
Detroit, MI
02.2016 - 09.2019
  • Assisted clinical manager with physician scheduling, staff assignments, delegated daily task and served as a liaison for physicians, staff and patients.
  • Maintained all medical supplies and medication orders including inventory and tracking medication logs.
  • Trained and mentored all new medical assistants.
  • Performed clerical responsibilities as a Super User utilizing NextGen System to enter all patient information and correspondence.
  • Reviewed and maintained patient records, encounter forms diagnostic lab forms and physicians' orders for accuracy and completeness.
  • Demonstrated knowledge and skills necessary to provide appropriate patient care.
  • Started IV's and aided with Bubble Study, Definity administration and Stress Test.
  • Patient assessment and triage, vital signs, EKG.

Medical Assistant Instructor

CCI
04.2007 - 08.2014
  • Instructed and assigned courses in accordance with course competences/objectives.
  • Explained and demonstrated related laboratory/practical procedures.
  • Managed classroom teaching conditions and environment through active instructor presence to maintain positive classroom discipline and control.
  • Coached, guided and empowered students to achieve optimum success.
  • Monitored, evaluated and documented students' progress through observation, quizzes and examination in theory and clinical practices.
  • Participated in other campus activities, committees and projects.
  • Stayed current with all regional and state code changes and industry standards

Home Health Aide

AFFORDABLE HOME HEALTHCARE
01.2006 - 01.2007
  • Assisted and monitored close head injury cases and oxygen dependent patients
  • Worked with a variety of client's with special needs including stroke, close head injuries and oxygen dependent patients on an in-home basis assisting in rehab and basic needs.
  • Outstanding communication skills with client's family, physician and staff with detailed record-keeping.

Medical Assistant

GREATLAKES MEDICAL CENTER
01.2003 - 01.2005
  • Performed all Medical Assisting duties including administrative as well as clinical.
  • Managed and trained newly hired Medical Assistants; prepared them with knowledge of the facilities daily operations including but not limited to both clinical and administrative duties.

Medical Assistant

DR. TEWODROS FESSESA
09.2001 - 02.2003
  • Performed all Medical Assisting duties including administrative as well as clinical.
  • Set up and assisted with no scalpel vasectomy, prostate/rectal ultrasound, prostate biopsy, cystoscopy and urodynamic testing.
  • Prepared lab specimens for transport along with collection of blood sample by way of venipuncture

Medical Assistant

HUTZLE WOMENS CLINIC
04.1996 - 07.2001
  • Performed all Medical Assisting duties including administrative as well as clinical.
  • Verified all patient's insurance, submitted applications for all prior authorizations for testing and procedures
  • Prepare patients charts, triaged and assessed patients prior to exam
  • Performed venipuncture, UA and pregnancy testing

Medical Assistant

DMC HEALTH CLINIC
08.1992 - 02.1996
  • Performed all Medical Assisting duties including administrative as well as clinical.

Education

Some College (No Degree) - Some college

Wayne County Community College District
Detroit, MI

Skills

  • Team leadership, Experience in staff supervision
  • Instructional expertise
  • Professional phone communication
  • Skilled in diplomatic dialogue
  • NHA Clinical Certified Medical Assistant
  • Basic Life Support Instructor with American Heart Association
  • Proficient in verbal and written communication
  • Proficient in Microsoft Office Suite 2010
  • Comprehensive knowledge of anatomy
  • Understanding of HIPAA regulations
  • Accurate insurance coverage assessment
  • Experience with EMR implementation,Familiarity with Cerner and Epic platforms
  • Medical Office Experience
  • Customer engagement
  • Healthcare scheduling management
  • Healthcare vocabulary expertise, Medical terminology

Accomplishments

  • Created and implemented clinic workflow for patient procedural scheduling.
  • Collaborated with DON in the development of policies and procedures for Senior Care Clinic PSR team.
  • Created training manual for all new hires.
  • Supervised team of 6 staff members.

Certification

CPR Certification

Timeline

Surgical Boarding Specialist Coordinator

Karmanos Cancer Center
05.2021 - Current

Lead Medical Assistant

BAYLOR ST. LUKES SENIOR CARE CLINIC
10.2019 - 04.2021

Lead Medical Assistant

UNIVERSITY PHYSICIANS GROUP
02.2016 - 09.2019

Medical Assistant Instructor

CCI
04.2007 - 08.2014

Home Health Aide

AFFORDABLE HOME HEALTHCARE
01.2006 - 01.2007

Medical Assistant

GREATLAKES MEDICAL CENTER
01.2003 - 01.2005

Medical Assistant

DR. TEWODROS FESSESA
09.2001 - 02.2003

Medical Assistant

HUTZLE WOMENS CLINIC
04.1996 - 07.2001

Medical Assistant

DMC HEALTH CLINIC
08.1992 - 02.1996

Some College (No Degree) - Some college

Wayne County Community College District

Additional Information

NHA CERTIFIED

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