Carmen Lopez
Miami,Florida
Summary
Professional administrative specialist prepared for a role requiring exceptional organizational and interpersonal skills. My background includes managing high-traffic reception areas, coordinating schedules, and delivering top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sunbright Health Medical Center
03.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Resolved customer problems and complaints.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Completed all tasks in compliance with company policies and procedures.
Front Desk /Customer Service Call Center Representative
Medeye Associates
11.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Mentored new hires on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Fast Food Manager
El Chuzo Colombian Fast Food
03.2019 - 10.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Secretary
Experiencediloconglobos26
06.2021 - 08.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Education
Dade Prep Academy
Miami, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Appointment scheduling
- File organization
- Document management
- Multitasking and organization
Certification
- Certified Nursing Assistant
- Servsafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Sunbright Health Medical Center
03.2025 - Current
Front Desk /Customer Service Call Center Representative
Medeye Associates
11.2023 - 07.2024
Secretary
Experiencediloconglobos26
06.2021 - 08.2023
Fast Food Manager
El Chuzo Colombian Fast Food
03.2019 - 10.2023
Dade Prep Academy
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