Carmen Lozano

Housekeeper role

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Trainer role

• Check the medal score, and all feedback, to improve the guest experience.
• Inspect the cleanliness of occupied rooms, and give feedback to cast members.
• Provide retraining in areas of opportunity for cast members.
• Make a recap of the activities carried out during the day, and the interactions with cast members and leaders.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Coordinator role

• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Contributed to property upkeep by proactively identifying and reporting.
• Maintenance needs to management. Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Take dawn the entire building, striping every room, removing the services and putting them in order to reuse in other buildings.
• In the warehouse we unbox everything new that the room has and we organize it in boxes to distribute in each of the rooms when open the building.
• After opening the building, we clean each room and prepare it for the entry of the guests.

• Make the budget for the necessary purchases for each hotel, and send it for review and approval.
• Make the purchase orders.
• Receive the delivery of the purchases, organize it, and then make the delivery to each hotel.
• Supervise the organization and distribution of the articles within the warehouse.

• Review each public area.
• Make the necessary service orders.
• Check that the cast members are at their workstations.
• Make orders for the amenities that are needed, and then receive the delivery and organize it in the corresponding spaces.
• Supervise the gas refills of machines used to clean public areas.
• Supervise the control of deposits, cardboard, and recyclable items in the corresponding containers.

• Organize the linen room and Clean and organize the break up room.
• Clean windows, hallways, lamps and elevators and verify the operation of the vending machines and ice makers.
• Pick up linen and trash, and organize them in the corresponding containers and Make service orders for any damages that occur in the building.
• Check that the cleaning chemicals have the optimal concentration, and if not, make the service order.
• Transport cast members from the base to the resort.