Carmen Lupercio
Gardena,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nursing Operations Assistant
Torrance memorial medical center
06.2018 - Current
- Responsible for maintaining and monitoring the payroll system for 200 employees and the scheduling system for the nursing division
- Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Work closely with management to provide effective assistance for specific aspects of business operations.
- Boosted employee satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Approve assigned timecard cluster on a bi-weekly basis
- Expedite payroll completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Complies and maintains pertinent payroll reports and statistics as directed
- Prepare adjustment forms for the accounting department related to errors discovered from earlier paychecks
- Maintain service line schedules after approved by the appropriate manager
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Order and maintain unit office, administration, and other supply par levels
Unit Secretary
Torrance memorial medical center
05.2015 - 02.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls for Short Stay department, scheduling appointments, and handling patient inquiries to offer office information, answer questions, and direct calls to staff.
- Managed approximately 30 incoming calls, emails and faxes per day.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Patient Access Representative I
Torrance memorial medical center
07.2007 - 05.2015
- Performed tasks related to the admission and registration of patients, 30-100 daily.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Registration Representative II
CEDARS SINAI MEDICAL CENTER
01.2005 - 01.2007
- Met quota for 200 charts daily
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining confidentiality of patient information.
- Verified insurance benefits, processed payments, and issued receipts.
- Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments.
- Developed positive relationships with insurance companies to expedite claims processing and resolve billing issues efficiently.
Front and Back Office Assistant
Dr. Hertz and Associates in Gastroenterology
01.2004 - 01.2005
- Coordinated 50-100 scheduling accounts of procedures with patient and facility.
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing double-check system for accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
SDM Council - Member
Short Stay & Infusion Center
Torrance, CA06.2024
Privacy Fundamentals - Certificate
Torrance Memorial University
Torrance, CA12.2020
Associate of Arts - Biology and Physical Science
El Camino College
Torrance, CA06.2012
Skills
- Detailed and Organized
- Time Management
- Fast Learner
- Team Collaboration
- Administrative duties
- Follow privacy and confidentiality rules in accordance with the organization
- Adhere to all policies, procedures, and guidelines
- Support the organization values of service, excellence, knowledge, stability, and community
- Microsoft / Excel
- First Net / Cerner
- Word / Outlook
- Superuser / Multitask
Projects
Infusion center, Torrance Memorial Medical Center, Implemented a new Scheduling appointment process for patients, 06/01/21, 02/01/22, Assisting with any issues and concerns when scheduling patients, Identifying and helping with admit patient charges, Discharging accounts and recurring accounts in a timely manner, Identifying patient’s insurance and authorization prior in scheduling appointments
Certification
- BLS, American Red Cross Certification - Current
Languages
Spanish
Full Professional
Timeline
Nursing Operations Assistant
Torrance memorial medical center
06.2018 - Current
Unit Secretary
Torrance memorial medical center
05.2015 - 02.2022
Patient Access Representative I
Torrance memorial medical center
07.2007 - 05.2015
Registration Representative II
CEDARS SINAI MEDICAL CENTER
01.2005 - 01.2007
Front and Back Office Assistant
Dr. Hertz and Associates in Gastroenterology
01.2004 - 01.2005
SDM Council - Member
Short Stay & Infusion Center
Privacy Fundamentals - Certificate
Torrance Memorial University
Associate of Arts - Biology and Physical Science
El Camino College
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