Microsoft Teams
Carmen Luster
Fort Myers,FL
Summary
Accomplished Senior Analyst and Store Manager at Comcast Cable Company, adept in data analysis and client relationship management. Enhanced operational efficiency and customer satisfaction through innovative solutions and effective team leadership. Proven track record in mentoring staff and implementing business intelligence to drive performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Senior Analyst
Comcast Cable Company
06.2016 - 03.2025
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness..
- Collaborated with stakeholders to identify business needs and data sources.
- Successfully implemented customer rate changes year over year for the annual rate event.
- Developed data mining algorithms to identify and classify patterns in data.
- Participated in Job Shadow program to enhance my knowledge of business partners.
- Provided a monthly Powerpoint to Directors and VP of pending and completed team projects.
- Created procedure documents to enable successful implementation of projects.
Store Manager Customer Service
Comcast Cable Company
01.2013 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Performed yearly performance reviews
- Performed Bi-weekly coaching sessions
Customer Service Supervisor
Comcast Cable Company
01.2006 - 06.2013
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Supervised 3 Service Center locations while ensuring shift schedule coverage during peak store hours.
- Worked directly with internal auditors to achieve a Successful Corporate audit.
- Cross trained with Leadership in Technical, Warehouse, Work order processing, Call Center and Dispatch to gain knowledge of departmental process t enhance team training.
Education
High School Diploma -
Riverdale High School
Fort Myers, FLSkills
- Customer Relationship Expert
- Team Builder
- Team Player
- Data Analysis
- Performance Monitoring
Software
Microsoft Word
Microsoft Powerpoint
Microsft Excel
Timeline
Senior Analyst
Comcast Cable Company
06.2016 - 03.2025
Store Manager Customer Service
Comcast Cable Company
01.2013 - 06.2016
Customer Service Supervisor
Comcast Cable Company
01.2006 - 06.2013
High School Diploma -
Riverdale High School
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