Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Carmen Maldonado

West Lawn,PA

Overview

9
9
years of professional experience

Work History

Energy Consultant

Trinity Solar
07.2024 - Current
  • Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
  • Negotiated favorable contracts with utility providers, securing cost savings for clients.
  • Saved clients $ by implementing energy-efficient solutions to costly problems.
  • Improved customer satisfaction rates by consistently delivering professional consultations and timely follow-up support.
  • Offered detailed fact-finding, research and analysis on energy industry topics to support senior consulting staff and experts across multiple projects.

Apparel Sales Associate

Dick's Sporting Goods
11.2017 - Current
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.

Mobile Expert

T-Mobile
07.2019 - 07.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Top performer in the Nation/District

Server/Cashier

Rita's Italian Ice
04.2016 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess/Food Runner

Shirleys Cafe and Tequila Bar
10.2016 - 10.2017
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Concession Worker

Cinema Center
10.2015 - 04.2016
  • Collaborated with team members to efficiently serve large crowds during peak event times.
  • Complied with all food safety regulations, consistently passing health inspections with no violations noted.
  • Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.

Education

High school or equivalent -

Berks Catholic
Reading, PA

Buisness -

Reading Area Community College
Reading, PA
12.2020

Skills

  • Customer Service
  • Sales
  • Door-to-Door Experience
  • Direct Sales
  • Host/Hostess
  • Account Management
  • Merchandising
  • Upselling
  • Team Collaboration

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Energy Consultant

Trinity Solar
07.2024 - Current

Mobile Expert

T-Mobile
07.2019 - 07.2024

Apparel Sales Associate

Dick's Sporting Goods
11.2017 - Current

Hostess/Food Runner

Shirleys Cafe and Tequila Bar
10.2016 - 10.2017

Server/Cashier

Rita's Italian Ice
04.2016 - 10.2018

Concession Worker

Cinema Center
10.2015 - 04.2016

High school or equivalent -

Berks Catholic

Buisness -

Reading Area Community College

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Carmen Maldonado