Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Education and Training
Timeline
Generic

Carmen Maloney

Registered Medical Assistant
Miami,Florida

Summary

Professional and polished Registered Medical Assistant with extensive hospital experience, combined with a recent Surgical Technology degree and 600 hours (85 cases) clinical rotation with Baptist Hospital. Recognized for ability to effectively communicate and work with diverse clients and staff. Outstanding skills in assessing what is needed, prioritizing, and building rapports with patients, and effectively coordinating to ensure maximum revenue is achieved.

Care management professional prepared to excel in coordinating patient services and optimizing care plans. Possesses strong focus on team collaboration and achieving results, consistently meeting dynamic needs of healthcare environments. Reliable and adaptable, with key skills in patient communication and care coordination valued by employers.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Lead Registered Medical Assistant

CANO HEALTH
08.2024 - 07.2025
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Ensured optimal team performance through regular training sessions, boosting skillsets and knowledge within the department.
  • Spearheaded process improvements in inventory management, reducing waste and optimizing supply usage.
  • Evaluated medical equipment regularly to ensure proper functioning and maintenance needs were addressed promptly.
  • Maintained compliance with HIPAA regulations by implementing strict confidentiality practices in handling sensitive information.
  • Consistently met or exceeded performance metrics set forth by management while maintaining high standards of care.
  • Assisted physicians in providing top-quality care, accurately documenting patient information and following treatment plans.
  • Reduced wait times by proactively managing schedules, ensuring timely appointments and procedures.
  • Contributed to the growth of the practice by building strong relationships with patients, providing exceptional care and service.
  • Improved patient satisfaction by promptly addressing concerns and maintaining clear communication with patients.
  • Collaborated with cross-functional teams to achieve seamless patient experiences throughout their healthcare journey.

HEDIS CHART REVIEW MEDICAL RECORDS ABSTRACTION

TOTALMED STAFFING AGENCY, AV-MED Healthcare Plans
03.2021 - 05.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

LEAD REGISTERED MEDICAL ASSISTANT / PHLEBOTOMY TECHNICIAN / SURGICAL TECHNICIAN

CENTRAL CARE INC.
01.2007 - 12.2020
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
  • Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Assisted in training and onboarding new phlebotomists.
  • Verified patients' identification for proper sample collection.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
  • Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
  • Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

SURGICAL RECOVERY COORDINATOR – PER-DIEM

University of Miami Life Alliance Organ Recovery Agency LAORA/ UNOS
07.2012 - 08.2015
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
  • Improved patient care by assisting surgeons during surgical procedures and maintaining a sterile environment.
  • Collected, prepared and disposed of medical specimens.
  • Performed post-operative care by moving patients to recovery and monitoring condition.
  • Enhanced surgical efficiency through expert handling and passing of instruments to the surgeon in a timely manner.
  • Maintained optimal inventory levels of surgical supplies by conducting regular checks on stock availability and replenishing when necessary.
  • Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
  • Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
  • Maintained safe working environments by adhering to safety protocols and reporting hazards.
  • Exceeded hospital compliance standards through rigorous adherence to OSHA guidelines and other regulatory requirements.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Provided exceptional pre-operative care for patients by reviewing their medical history and explaining any relevant details about the upcoming procedure.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Demonstrated commitment to patient advocacy by actively participating in interdisciplinary care team meetings, discussing patients'' progress and recommending appropriate interventions.
  • Participated in quality improvement initiatives, identifying opportunities for process enhancement and implementing solutions to increase patient satisfaction.
  • Continually updated professional knowledge through attending conferences, workshops, seminars or online courses related to Surgical Technology.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Facilitated efficient OR turnover times through diligent cleaning, disinfecting, and preparing the room for subsequent cases.
  • Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
  • Supported post-operative recovery efforts with thorough wound dressing changes, drain management, and closely monitoring patients for complications or adverse reactions.
  • Assisted in surgical documentation, ensuring accurate and comprehensive patient records.
  • Maintained records to document patient medical history and surgical procedure notes.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Transported patients to and from surgeries to promote timely operating room turnover.45-65
  • Answered phone calls and messages for [45-65]-physician [Pharmacy] medical facility, scheduling appointments, and handling patient inquiries.

LABORATORY TECHNICIAN/REGISTERED MEDICAL ASSISTANT

CENTER FOR ARTHRITIS AND RHEUMATIC DISEASE
10.2002 - 12.2006
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
  • Documented information by maintaining daily logs and equipment record books.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Maintained documentation on tests performed in lab.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
  • Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
  • Performed complex analyses using various instrumentation, delivering reliable data for informed decisionmaking.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Recorded and analyzed data to produce reports of results.
  • Troubleshot and resolved equipment and process issues.
  • Participated in lab meetings and project presentations.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Cooperated with other technicians to develop and test new protocols.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

LEAD REGISTERED MEDICAL ASSISTANT /LABORATORY TECHNICIAN

University of Miami Hospital and Clinics
02.1990 - 09.2002
  • Enhanced clinic workflow by performing routine tasks such as taking vital signs, administering injections, and collecting specimens.
  • Promoted a positive atmosphere in the clinic through effective communication skills when interacting with colleagues, patients, or visitors.
  • Streamlined patient check-in process for better time management and reduced waiting times.
  • Ensured thorough documentation of medical records, contributing to well-organized and easily accessible patient information.
  • Demonstrated adaptability by assisting with various specialties within the practice, expanding knowledge base and skill set.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient pulse oximetry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Surgical Technology

Baptist Health of South Florida
Miami, FL
06.2012

Skills

  • Team building and motivation
  • Patient education and counseling
  • Staff training and development
  • Patient care coordination
  • Quality assurance monitoring
  • Multitasking and prioritization
  • Medical procedure assistance
  • Teamwork and collaboration
  • Problem-solving abilities
  • Good laboratory practices (GLP)
  • Lab equipment maintenance
  • Sterilization techniques
  • Laboratory procedures
  • Patient records management
  • Time management abilities

Accomplishments

  • Supervised team of 20 staff members.
  • Achieved goals by completing Hedis Entry with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of Hedis Measurements.

Certification

  • Registered Medical Assistant and Certified Medical Assistant
  • Registered Phlebotomy Technician
  • Certified in First Aid, CPR and AED

Languages

Excellent verbal and written communication skills in English and Spanish.

Education and Training

Knowledge of Electronic Medical Records: MedTech, ECW, Epic, UCHART, Cerner, Integrity, MD Vita, Nextgen, UNOS, Cotiviti, Maces, Amysis, Athena, Compass, eCare etc.

Timeline

Lead Registered Medical Assistant

CANO HEALTH
08.2024 - 07.2025

HEDIS CHART REVIEW MEDICAL RECORDS ABSTRACTION

TOTALMED STAFFING AGENCY, AV-MED Healthcare Plans
03.2021 - 05.2024

SURGICAL RECOVERY COORDINATOR – PER-DIEM

University of Miami Life Alliance Organ Recovery Agency LAORA/ UNOS
07.2012 - 08.2015

LEAD REGISTERED MEDICAL ASSISTANT / PHLEBOTOMY TECHNICIAN / SURGICAL TECHNICIAN

CENTRAL CARE INC.
01.2007 - 12.2020

LABORATORY TECHNICIAN/REGISTERED MEDICAL ASSISTANT

CENTER FOR ARTHRITIS AND RHEUMATIC DISEASE
10.2002 - 12.2006

LEAD REGISTERED MEDICAL ASSISTANT /LABORATORY TECHNICIAN

University of Miami Hospital and Clinics
02.1990 - 09.2002

Surgical Technology

Baptist Health of South Florida

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