Carmen Manzano
Queen Creek,AZ
Summary
Dynamic customer service professional with extensive experience at Walgreens, adept at problem resolution and enhancing customer satisfaction. Proven ability to manage high call volumes while maintaining empathy and patience. Skilled in data entry and documentation, ensuring accurate records and efficient service delivery. Committed to fostering positive customer relations and optimizing service quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Walgreens
Chandler, AZ
2025 - Current
- Addressed customer inquiries and implemented effective solutions to improve service quality.
- Facilitated seamless transaction processing to enhance customer experience through point-of-sale systems.
- Leveraged in-depth product knowledge to enhance customer decision-making.
- Engaged with team members to refine and optimize customer service approaches.
- Engaged with numerous customers each day, prioritizing a positive demeanor and dedication to enhancing customer satisfaction.
- Handled high call volume to ensure seamless customer service and satisfaction.
- Provided competent customer service to meet client needs and ensure timely problem resolution.
Med Tech
Cadence of Chandler
Chandler, AZ
2023 - 2025
- Operated diagnostic equipment to conduct tests and analyze results for patient care.
- Collaborated with healthcare team to ensure accurate patient data management and reporting.
- Maintained cleanliness and organization of medical equipment and laboratory spaces.
- Trained junior staff on standard operating procedures and safety protocols.
- Maintained accurate records of test results and patient information in electronic systems.
- Operated diagnostic equipment to perform tests and analyze results for patient care.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
Lead Caregiver
Guiding Angels Assisting Living
Gilbert, AZ
2007 - 2024
- Supervised daily activities and care routines for residents, ensuring individual needs were met.
- Trained and mentored new caregivers on best practices in resident care and safety protocols.
- Developed personalized care plans in collaboration with nursing staff to enhance resident well-being.
- Implemented quality improvement initiatives that streamlined caregiver workflows and enhanced service delivery.
- Organized recreational activities to promote social engagement among residents, improving overall satisfaction levels.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
Education
GED -
Queen Creek High School
Queen Creek, AZSkills
Customer service
Inbound customer service
Data entry
Call center experience
Complaint handling
Problem resolution
Customer relations
Appointment scheduling
Documentation and reporting
Database research
Time management
Multitasking and organization
Empathy and patience
Active listening
Adaptability and flexibility
Verbal and written communication
Cultural awareness
Call handling
Punctuality and reliability
Computer skills
Microsoft office
Understanding customer needs
Calm and professional under pressure
Work prioritization
Call center operations
Certification
Arizona State caregiving certificate
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Care Representative
Walgreens
2025 - Current
Med Tech
Cadence of Chandler
2023 - 2025
Lead Caregiver
Guiding Angels Assisting Living
2007 - 2024
GED -
Queen Creek High School