Carmen Mari Zayas
Lake Wales,USA
Summary
To perform in a workplace where I can offer the best of my skills on customer service and management, and to be able to achieve the goals of the organization, developing and applying my abilities in the position requested.
Overview
29
29
years of professional experience
Work History
Community Resource Coordinator
American Care Medical Center
10.2024 - Current
- Ensure that clients are seen in a timely manner.
- Provide service in a professional and courteous manner.
- Assist individuals and families to apply online for Medicaid, food stamps and temporary cash assistance.
- Download government forms available online and assist applicants in completing the necessary forms.
- Assist clients to contact DCF for interviews or any questions about their cases.
- Assist clients in faxing information requested by DCF in order to process their applications.
- Assist new Health Flex members to complete forms 4506T and send it to IRS.
- Enter in IPHES daily the enrollment requests , effective date and health plan.
- Create a cohesive care team that works well together .
- Organize practice activities to maximize staff productivity.
- Customer Service and how to deal with difficult patients and patient complaints.
Front-End Team Lead/Hardline Team Lead
Walmart Inc.
02.2019 - 10.2024
- Accommodate fresh merchandise, price change or markdown, receive merchandise, assign personal to their designated assignment
- As lead I would Cash Office check, cash long/short, lottery, register audits, customer service
- Distribute cashiers with their registers, maintain registers with cash flow
- Attendance and management of time off vacation, floating etc
- Supervise personnel and verify assignments are complete prior to the end of shift
- Have back up personnel for non-schedule call outs
Educator-ESOL/Academic Coach
Lake Wales Charter Schools
11.2016 - 05.2018
- Maintained relationship and communication with parents and professional staff seeking to develop strategies that lead to academic achievement
- Coached children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforced administration policies and rules governing students by supporting the teachers in controlling behavioral and emotional occurrence
- Assisted accomplishment of the primary set of courses by providing individual and group training to students
- Provided guidance to students to study independently and follow the curriculum designed by the teacher
- Coached children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforced administration policies and rules governing students by supporting the teachers in controlling behavioral and emotional occurrence
- Assisted accomplishment of the primary set of courses by providing individual and group training to students
Teller/Accounting Clerk/Administrative Clerk
Credicentro Coop Credit Union
07.1996 - 07.2016
- Managed cash, check deposits, withdrawals and prepared or verified cashier’s checks
- Verified accuracy of customer deposits or checks and resolved problems or discrepancies concerning customers’ accounts
- Entered customers’ transactions into the system and identified fraudulent checks or cash and reported it to the appropriate departments
- Balanced general ledgers, performed clerical work, and provided excellent customer service to clients
- Managed accounts payables and receivables by entering transactions into the accounting system
- Recommended actions to resolve discrepancies and investigated questionable data
- Prepared and submitted daily and monthly financial reports to VP of Finance
- Recorded and verified reports on daily work of employees and processed monthly payroll
- Filed and microfilmed documents to maintain historical records
- Provided administrative support to the Board Directors by prioritizing incoming information, meeting coordination and preparation with internal staff and/or external entities, presentation, and meeting agenda
- Performed general clerical duties to include, but not limited to photocopying, faxing, mailing, and filing, assembling reports by compiling, consolidating, formatting, and summarizing information
- Supported presentations by assembling proposals, videos, slide shows, demonstration, and product capability brochures
Education
Bachelor's - business administration
University of Puerto Rico
01.1995
Skills
- Excellent interpersonal relations and teamwork experience
- Excellent working under pressure and managing multiple tasks
- Advance knowledge on computers, data entry, DNA platform, Microsoft Office Proficient, FTI Accounting
- Maintained high standards of excellence
- Bilingual (English & Spanish)
Timeline
Community Resource Coordinator
American Care Medical Center
10.2024 - Current
Front-End Team Lead/Hardline Team Lead
Walmart Inc.
02.2019 - 10.2024
Educator-ESOL/Academic Coach
Lake Wales Charter Schools
11.2016 - 05.2018
Teller/Accounting Clerk/Administrative Clerk
Credicentro Coop Credit Union
07.1996 - 07.2016
Bachelor's - business administration
University of Puerto Rico
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