Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Marshall

Cranston,RI

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Compassionate and detail-oriented CNA with experience at Home Care Advantage Services, skilled in vital signs monitoring and patient care. Proven ability to enhance patient satisfaction through empathetic support and effective communication. Strong organizational skills and a commitment to promoting independence and dignity in daily living activities.

Overview

28
28
years of professional experience

Work History

CNA

Home Care Advantage Services
08.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Home Instead Senior Care Home
04.2009 - 06.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Bank Teller

Lion Bank
02.2007 - 04.2009
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Bank Teller

Popular Bank
03.2000 - 02.2007
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Receptionist

Parmalat
03.1997 - 02.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

Behavioral Health Training -

Rhode Island College
Providence, RI
12-2023

Teacher Assistent -

Community College of Rhode Island
Warwick, RI
11-2018

Nursing Assitant CNA -

Rhode Island Department of Health
Providence
01-2017

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Office administration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CNA

Home Care Advantage Services
08.2023 - Current

CNA

Home Instead Senior Care Home
04.2009 - 06.2020

Bank Teller

Lion Bank
02.2007 - 04.2009

Bank Teller

Popular Bank
03.2000 - 02.2007

Receptionist

Parmalat
03.1997 - 02.2000

Behavioral Health Training -

Rhode Island College

Teacher Assistent -

Community College of Rhode Island

Nursing Assitant CNA -

Rhode Island Department of Health

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