Carmen Martinez

To prove my job skills and be able to succeed in life, and opportunities to grow. With a unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Authorized to work in the US for any employer

• CCMA Certification
• Billing and Coding Certification
• Class C Drivers License

• Assist the regional teams with hosting a virtual new substitute training weekly to provide accessible training to all applicants promptly. Coordinate with the trainer and training department to ensure training is provided weekly and cost-effectively. Ensure the team is notified of attendance promptly to assist in meeting hiring goals.
• Train and assist in training for multiple team members within the local and regional team, while ensuring all job duties are completed promptly.
• Interview, hire, and evaluate current teams' progress weekly to ensure all reports are accurate.
• Managed a high-volume workload within my work hours and volunteered before and after hours to complete tasks.
• Resolved customer issues promptly, and found solutions with the help of materials provided, have shown great skills in (accuracy, and volume).

• English, Excellent
• Spanish, Excellent